Phillips and Still are celebrating their one-year anniversary during March and are delighted with the success they have had during their first year of trading.

Directors Richard Phillips and Chris Still speak about what they feel is key to the early success they have had in running a city centre estate agency in the modern era of estate agency: “When we opened, as with many new agencies, your biggest concern is how do you get properties on your books? And we can say with absolute certainty after our first year that both customer service and value for money is key. If you give your vendors the service you promise, a personal service that we feel only an independent agency can really provide then the word spreads and for every happy customer they will inform friends, family and acquaintances and word of mouth is the biggest instruction-winner out there.

“Strong branding and extensive advertising, both with the leading internet portals and local press, are also a must in ensuring you are getting the widest audience for your owners, thus guaranteeing you achieve the best possible price for those looking to sell.

“Being right in the centre of Brighton and Hove on the busiest road in Brighton (Western Road) has been even more influential than we thought. Daily, we attract numerous customers into our office who are looking to buy a property and wanting that face-to-face service and an agent they can build a good relationship with to find them their dream home. Even with the power of the internet today, without the office situated where it is we don’t feel that we would have had such a great first year.

“It is clear to us more than ever that to become a leading independent agent in a highly-competitive industry that you need a strong combination of modern-day technology mixed with the highest level of that “old fashioned” and somewhat lost customer care. At Phillips and Still this, and the energy we bring to helping both buyers and sellers, is why we feel that we have every reason to be delighted with our first year and look forward to an even better second year.

“We have demonstrated our success and how we have grown by showing the cast number of properties we have sold in many different areas of Brighton and Hove during our first year.”

Call us on 01273 771111 to get a free valuation and take advantage of our one-year promotional offer.