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6:15pm Monday 19th May 2008
A baby is in a critical condition after it suffered third-degree burns when a jug of hot water was knockd into his pushchair in a coffee shop.
Dean Betts and Marie Josefsson say 18-month-old Lewis has been left with burns to 21% of his body after the accident.
They claim 18-month-old Lewis, who is on a ventilator, will need treatment for the rest of his life and has been permanently disfigured.
He has undergone skin grafts to 5% of his body and remains critical condition at a hospital in Chelmsford, Essex - more than a week after the spill.
Postman Dean, 38, said he was heartbroken by his son's injuries which will leave him scarred for life.
He said: "I'm not entirely sure how it happened. We were waiting in the queue to pay and there was a tray on the counter above Lewis' pushchair.
"He was sleeping but suddenly I saw something move out of the corner of my eye. The next thing I knew, there was scalding hot water on his face, neck, back and chest.
"It was the worst experience I have ever had to deal with. To hear him crying out in pain and see him reaching out to me but knowing there was nothing I could do was utterly heartbreaking."
Another customer shouted to staff for help but then rushed the baby into the kitchen herself.
Mr Betts added: "She was amazing. We were knocked for six, totally panicking, but she took the reins and knew exactly what to do. She grabbed Lewis out of his pushchair and rushed him into the kitchen.
"She stripped off his clothing and started hosing him down under the cold tap.
"Without her things could have been much worse. I really wish she would come forward so we can thank her properly."
Mr Betts, who lives with his partner Marie, 33, herself a cafe assistant, in Bexhill, has been in touch with his solicitors and is considering bringing legal action against the cafe.
The pair are currently living in a family room at the hospital 90 miles from home.
Health and safety bosses are probing the circumstances behind the incident. Inspectors are due to visit the shop and the family has sought legal advice.
Mr Betts said: "We're not very happy to say the least, which is why we have taken it up with our solicitors. They say we have a good case.
"In the meantime, we need to make sure our little boy gets better. We are spending every minute of the day and night by his side.
"He has been totally knocked out for the last few days on sedatives and painkillers. Some days we just fall apart but we know we have to be strong for him.
"He could be in here for another week before they send him for more plastic surgery and he will probably have to have regular skin treatment for the rest of his life."
Cafe boss Stephen Jempson, who owns a chain of cafes, said: "I can't comment while investigations are ongoing for insurance reasons but I can confirm that a first aider was on site at the time of the incident.
"After an internal review Jempsons is happy with the efforts and assistance that our colleagues in the cafe offered.
"The thoughts and best wishes of all those who work at Jempsons are with the family at this time. We extend our best wishes for a full recovery."
Do you know the woman who helped Dean and Marie? Can you help them thank her for her quick thinking? Leave your comments below.
dw, hove says...
6:53pm Mon 19 May 08
Roy Hills, Heathfield says...
7:00pm Mon 19 May 08
Mick, Brighton says...
7:47pm Mon 19 May 08
m, brighton says...
8:24pm Mon 19 May 08
peter, Brighton says...
9:01pm Mon 19 May 08
Mick wrote:Parents know best YEAH RIGHT ,,thats why they are all looking for supernanny ,,cos they haven't got a **** cl ue how to be parents
Have any of you actually had a similar experience? It is completely understandable that the primary feeling of the parents is anger at what has happened to their little boy. You should not pass judgement - the parents know what is best for their family, not you.
Andy R, Hove says...
10:00pm Mon 19 May 08
jo, haywards heath says...
10:40pm Mon 19 May 08
Andy R, Hove says...
12:31am Tue 20 May 08
never wrong dave, Brighton says...
2:43am Tue 20 May 08
bobby bigballs, Brighton says...
7:21am Tue 20 May 08
Gino, Portslade says...
8:24am Tue 20 May 08
bob, lewes says...
8:36am Tue 20 May 08
melfromhove, hove says...
9:33am Tue 20 May 08
Gino wrote:My thoughts exactly!
Has anyone stopped to consider that this child is probably going to need skin grafts and possibly some form of plastic surgery? Do you really trust the NHS to do a good job of this? Perhaps the parents want compensation to pay for some decent treatment for their son, didn\'t anyone think of that? People are so quick to judge these days.
Micheal, Brighton says...
10:53am Tue 20 May 08
Concerned parent, Lewes says...
10:57am Tue 20 May 08
Andy R, Hove says...
11:18am Tue 20 May 08
bob wrote:But the whole point is that neither you nor or I or anyone pontificating here knows the answer to any of your questions!
Just like other posters there I was reading & thinking wow heres a rare case toaday where someone hasnt pointed the finger of blame until... "has been in touch with his solicitors and is considering bringing legal action against the cafe." Dear oh dear..I can understand this child will need medical treatment and its life will be affected fair enough but were the cafe owners to blame? What if it was caused by another customer or god forbid it was an accident? Then what for the cafe owners? If it is really proved they werer directly responsible then I can understand otherwise this selfish couple are just turning us more and more into the litigation nation..shame on you..
bob, lewes says...
11:42am Tue 20 May 08
Andy R, Hove says...
12:40pm Tue 20 May 08
bob, lewes says...
3:47pm Tue 20 May 08
tad, hove says...
3:56pm Tue 20 May 08
bob wrote:big mouth bob from lewes needs to get a job ,stop posting his pathetic comments,as he knows little.he spouts his mouth off all the time so others can read his posts by by bob the knob
considering bringing legal action against the cafe. And i need to read the story?
Andy R, Hove says...
4:59pm Tue 20 May 08
bob wrote:Er....yes you do! If they are CONSIDERING legal action, they haven't TAKEN it have they?
considering bringing legal action against the cafe. And i need to read the story?
dw, bn1 says...
5:03pm Tue 20 May 08
Gino wrote:have the parents before they called a local firm of no win no fee solicitors......??
Has anyone stopped to consider that this child is probably going to need skin grafts and possibly some form of plastic surgery? Do you really trust the NHS to do a good job of this? Perhaps the parents want compensation to pay for some decent treatment for their son, didn't anyone think of that? People are so quick to judge these days.
jo, bexhill says...
10:09pm Tue 20 May 08
m wrote:these places where parents let their children run free climb over the funiture and when you tell them to control their children they get offended parents need training. From a coffee shop owner
I have been in a coffee shop where this happened to child on a different occasion and they had no idea what to do the attendent was putting paper tissues wet on him until i suggsted standing him in water.Training should be given in these places.
jo, bexhill says...
10:10pm Tue 20 May 08
m wrote:these places where parents let their children run free climb over the funiture and when you tell them to control their children they get offended parents need training. From a coffee shop owner
I have been in a coffee shop where this happened to child on a different occasion and they had no idea what to do the attendent was putting paper tissues wet on him until i suggsted standing him in water.Training should be given in these places.
bob, lewes says...
10:16am Wed 21 May 08
firebox, brighton says...
1:17pm Wed 21 May 08
lionheart, brighton says...
2:11pm Wed 21 May 08
rubberball, eastbourne says...
2:19pm Wed 21 May 08
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jo, haywards heath says...
6:51pm Mon 19 May 08