The ArgusRefund offered following Mumford gig confusion (From The Argus)

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Refund offered following Mumford gig confusion

The Argus: Refund offered following Mumford gig confusion Refund offered following Mumford gig confusion

Festival organisers have offered refunds to people who bought tickets for a two-day concert without realising they could miss many of the acts.

Some businesses and residents in Lewes are angry and disappointed after discovering the Gentlemen of the Road festival headlined by Mumford and Sons will not let people go in and out of the festival site throughout both days.

Organisers said the policy is standard for festivals but although details of the restrictions were available online, people who bought tickets locally had not been aware.

Tony Leonard, the landlord of the Snowdrop Inn pub, said: “We have heard from a lot of local people who are not happy about this.

“They had been hoping to be able to go in and out of the festival as and when they wanted.

“I know one 82-year-old lady who has bought a ticket as she loves the idea of such a brilliant event in the middle of her home town, not least because she can pop home for tea and a nap in the afternoon before returning later.

“Similarly, families with young children have loved the thought of being able to take the kids home and leave them with a babysitter.

“If movement in and out of the site is not allowed, why would the residents of Lewes be willing to put up with the massive disruption this event will cause?”

The event on July 19 and 20 is expected to attract up to 25,000 people.

No re-admissions policies are commonplace throughout the music industry and are applied by event organisers because it stops bottlenecks at the entrance and exit gates and provides greater control over numbers and security.

A spokesman for the organisers said: “While these terms and conditions were clearly stipulated to ticket purchasers through the official online channels upon sale, we understand that these were not made available to ticket buyers in person at local vendors in Lewes.

“We apologise for this, and will honour full refunds to those of you who would no longer like to attend the event based on the ‘no re-admission’ policy. If you require a refund on your ticket due to the no re-admission |policy, then please email support@musicglue.com.”

Comments (11)

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8:27am Tue 14 May 13

Cave Johnson says...

So they must email for a refund? Do you think the 82 year old lady will have a computer? Idiots.
So they must email for a refund? Do you think the 82 year old lady will have a computer? Idiots. Cave Johnson
  • Score: 0

8:39am Tue 14 May 13

FC says...

At what festival is this standard? Even at Reading or Leeds you can leave the site!

These guys managed to ruin another Sussex event. Well done.
At what festival is this standard? Even at Reading or Leeds you can leave the site! These guys managed to ruin another Sussex event. Well done. FC
  • Score: 0

9:14am Tue 14 May 13

Ballroom Blitz says...

It's not 'standard' at all. I have been to numerous events where you can come and go as you please.
So untrue, and completely stupid policy.
It's not 'standard' at all. I have been to numerous events where you can come and go as you please. So untrue, and completely stupid policy. Ballroom Blitz
  • Score: 0

9:46am Tue 14 May 13

uniteagainstparkingcharges says...

If they are unable to provide an adequate solution to such a basic request then they shouldn't have been allowed to put the festival on in the first place.

It is ludicrous that you cannot go in and out of the venue but is clearly being done to stop people using the old wristband trick (once you are in you can then remove your wristband and give it to a friend who pockets it whilst still wearing his/hers and then goes outside and gives the pocketed wristband to a friend to re-enter the venue) This trick can be repeated and scaled up.

To prevent this scam the organiser must issue a "re-admittance pass" to anyone leaving the venue who wishes to return. If this organised properly it means that this scam should be prevented.

The notion that this is being done mainly to prevent a bottle-neck from occurring- if true, again just shows bad planning.

Sort it out organisers!
If they are unable to provide an adequate solution to such a basic request then they shouldn't have been allowed to put the festival on in the first place. It is ludicrous that you cannot go in and out of the venue but is clearly being done to stop people using the old wristband trick (once you are in you can then remove your wristband and give it to a friend who pockets it whilst still wearing his/hers and then goes outside and gives the pocketed wristband to a friend to re-enter the venue) This trick can be repeated and scaled up. To prevent this scam the organiser must issue a "re-admittance pass" to anyone leaving the venue who wishes to return. If this organised properly it means that this scam should be prevented. The notion that this is being done mainly to prevent a bottle-neck from occurring- if true, again just shows bad planning. Sort it out organisers! uniteagainstparkingcharges
  • Score: 0

9:47am Tue 14 May 13

KarenT says...

I'm assuming the guy on the left is the pub landlord, he sure looks like a pub landlord in a jolly sort of way anyway! So then who is the ridiculous looking middle/aged man with the mohawk I wonder?
I'm assuming the guy on the left is the pub landlord, he sure looks like a pub landlord in a jolly sort of way anyway! So then who is the ridiculous looking middle/aged man with the mohawk I wonder? KarenT
  • Score: 0

10:16am Tue 14 May 13

CatoTheCat says...

KarenT wrote:
I'm assuming the guy on the left is the pub landlord, he sure looks like a pub landlord in a jolly sort of way anyway! So then who is the ridiculous looking middle/aged man with the mohawk I wonder?
His husband if you really need to know - and a fine chef.
[quote][p][bold]KarenT[/bold] wrote: I'm assuming the guy on the left is the pub landlord, he sure looks like a pub landlord in a jolly sort of way anyway! So then who is the ridiculous looking middle/aged man with the mohawk I wonder?[/p][/quote]His husband if you really need to know - and a fine chef. CatoTheCat
  • Score: 0

10:51am Tue 14 May 13

south1919 says...

'No re-admissions policies are commonplace throughout the music industry and are applied by event organisers because it stops bottlenecks at the entrance and exit gates and provides greater control over numbers and security.'
What rubbish, its so you spend more money inside on cheap beer and food but pay a high price . Fact
'No re-admissions policies are commonplace throughout the music industry and are applied by event organisers because it stops bottlenecks at the entrance and exit gates and provides greater control over numbers and security.' What rubbish, its so you spend more money inside on cheap beer and food but pay a high price . Fact south1919
  • Score: 0

1:23pm Tue 14 May 13

bhafcforever says...

Leaving and re-entering the site at Glastonbury is no problem, and they seem to be able to manage number/security etc (but I guess that's only a small festival!)

What planet are these goons on?
Leaving and re-entering the site at Glastonbury is no problem, and they seem to be able to manage number/security etc (but I guess that's only a small festival!) What planet are these goons on? bhafcforever
  • Score: 0

2:29pm Tue 14 May 13

bogs says...

It's all going to end in tears.
It's all going to end in tears. bogs
  • Score: 0

5:51pm Tue 14 May 13

Jetsamandflotsam says...

25000 people? Thats a lot of people on a small field isnt it?
How are they going to arrange for that many people to be able to see and hear a stage properly on the convent fields???
I smell a rat.
Im sure the gig organisers must be reading this, so perhaps they could please answer?
25000 people? Thats a lot of people on a small field isnt it? How are they going to arrange for that many people to be able to see and hear a stage properly on the convent fields??? I smell a rat. Im sure the gig organisers must be reading this, so perhaps they could please answer? Jetsamandflotsam
  • Score: 0

8:02pm Tue 14 May 13

getThisCoalitionOut says...

KarenT wrote:
I'm assuming the guy on the left is the pub landlord, he sure looks like a pub landlord in a jolly sort of way anyway! So then who is the ridiculous looking middle/aged man with the mohawk I wonder?
He is a really friendly, wonderful man and a first class chef.

KarenT you really need to think before you write and try to be a LOT nicer as I don't expect you look like a model and I know you're not half as nice as he is!
[quote][p][bold]KarenT[/bold] wrote: I'm assuming the guy on the left is the pub landlord, he sure looks like a pub landlord in a jolly sort of way anyway! So then who is the ridiculous looking middle/aged man with the mohawk I wonder?[/p][/quote]He is a really friendly, wonderful man and a first class chef. KarenT you really need to think before you write and try to be a LOT nicer as I don't expect you look like a model and I know you're not half as nice as he is! getThisCoalitionOut
  • Score: 0

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