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Sussex crime chief Katy Bourne in the spotlight
6:30pm Wednesday 10th July 2013 in News
The work of Katy Bourne came under the spotlight in the first annual meeting of the panel set up to scrutinise the new post.
People were able to pose questions to the inaugural Police and Crime Commissioner for Sussex at a meeting of the Sussex Police and Crime Panel on Friday.
The panel raised concerns about the closure of police stations as part of a major budget review, but was reassured by the Commissioner that no facility or service would be removed before a similar or better alternative, reflecting the users’ needs was put in place.
Other issues raised include missed targets for answering calls to the 101 non-emergency helpline.
Mrs Bourne told the meeting: “Since April performance has dropped from 74 per cent to 54 per cent of calls to the 101 number being answered within the target of 60 seconds.
The force target is 75 per cent.
“Since April the force have had a newsystem fitted called Niche and it will significantly improve the quality of service the force are able to deliver but, the introduction has, in the short term, increased the average call handling times for nonemergency crime calls.”
She said she had raised her concerns at a meeting with the chief constable and his senior team and was ensured the force was taking a number of steps to address the issue.
The next meeting of the Sussex Police and Crime Panel will be held in October 11, 2013.
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