Get involved: Send your news, views, pictures and video by texting SUPIC to 80360 or email us.
IT ‘gremlins’ affect Sussex mental health trust computer systems
Staff at a mental health trust say they are losing hundreds of emails and struggling to log patient information because of IT ‘gremlins’.
Sussex Partnership NHS Foundation Trust staff says they have been plagued with computer failures for months with staff struggling to update patients’ clinical files.
Staff have told The Argus that hundreds of emails are self-deleting and are not retrievable, meaning vital information on clients is being lost.
Trust officials admit there have been some problems over the last six months, but deny any emails have been lost and add that their IT systems have recently been given a clean bill of health.
Trust employees contacted The Argus anonymously claiming they are wasting valuable work time fighting with aging IT systems – time they say could be better spent visiting clients. High-level directors have been emailing all staff apologising for disruption and inconvenience.
Staff were unable to receive P60s because of problems with network drives, and were also warned of an increased risk of network failure leading to unsaved work being lost.
In May, storage servers suffered a significant failure and engineers had to work through the night to restore network drives.
The trust signed a £40 million contract with IT firm 2e2 in April last year, but the firm collapsed with £50 million debts less than a year later.
The firm received £3.5 million from the trust for work carried out before it collapsed. The trust say the current problems are not directly linked to the collapse of 2e2 and that their exposure and risk from the company was “minimal”.
One staff member said: “There have been total blackouts over the past few months with whole systems being down.
“Clinical info is being lost and staff are having to reinput info which is wasting huge amounts of expensive clinical time.”
A Sussex Partnership Trust spokesman said: “We have experienced problems with some of our servers over the past six months, but we’ve made a strategic decision not to replace and to move off to a highly resilient dual data centre solution.”
The spokesman added that the current problems were due to an ageing infrastructure which was set to be replaced in the next three months.
See the latest news headlines from The Argus:
- A27 collision causing traffic hold-ups
- Christmas tree attacked - and 100 others stolen
- Head speaks out on dunce teachers
- Council set to approve £79m college revamp
- Paralysed tree surgeon claims damages against National Trust
Comments are closed on this article.