Pregnant Peacehaven woman ordered to push car after petrol station staff fail to help (From The Argus)
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Pregnant Peacehaven woman ordered to push car after petrol station staff fail to help
A heavily pregnant woman was left in tears after petrol station staff demanded she push her broken down car off the forecourt – without offering to help.
Laura Brown, 30, of Lulham Close in Peacehaven, was left helpless after her car battery died on the forecourt of the BP petrol station at Gatwick Airport.
Mrs Brown, who is eight months pregnant, went into the store to explain her predicament and ask for help with connecting her jump leads.
But she claims none of the staff offered to help and was instead instructed to move her car out of the building perimeters.
Help When she pointed out she was pregnant, she claims she was told to “push it.”
Mrs Brownsaid: “I had jump leads and asked if someone could help me. Could they heck.
“I was told very swiftly that I had to move my car out of the way by myself right away.
“When I asked how they said ‘push it’.”
Mrs Brown managed to find a man to help her push the car while the staff “watched.”
She added: “The store people came out to say we had to move my car past the building perimeters.
“They then stood there and watched as the man, in his fifties, pushed my car by himself, without anyone offering help.
“I’m truly shocked and shaken by the whole experience.
“Even me crying didn’t sway them to help.
“I think it’s disgusting.”
A spokesman from BP apologised to Mrs Brown and said they were “grateful” to the man for helping push the car.
He said: “We want to offer our most sincere apologies to Mrs Brown for her treatment during this visit to this BP site, which fell way below the high customer service levels we aim to offer.
“We will be speaking to the staff involved to ensure this does not happen again.
“We are extremely grateful to the customer who stepped into help Mrs Brown and hope to contact Mrs Brown to express our apologies to her.”
Yesterday, Mrs Brown received a bouquet of flowers from the firm as an apology.
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