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Hove family's holiday "ruined" by game of musical hotel rooms
11:00am Tuesday 10th September 2013 in News
Four generations of the same family had their summer holiday ruined after being moved between four different hotel rooms in a fortnight.
Laura Barton and family spent £4,000 so that her mother, daughter and granddaughter could enjoy a two-week, all-inclusive holiday in Crete.
However, their dreams of a fortnight relaxing in the sun were put in the shade when their specific requirements were not passed on to holiday reps at the hotel.
The family were shifted between a series of unsuitable rooms including on one occasion, Thandi Barton, 31, and her three-year-old child being placed in a room next to the entertainment area with music blaring past midnight.
To add insult to injury, when the family returned home they were offered £150 worth of vouchers from the travel agents they held responsible for the botched holiday.
The family arrived at the resort on June 8 and were taken to a one-room apartment, sharing one bathroom and a toilet.
After complaining to staff that they had booked two adjoining rooms, the family were given keys to two separate rooms on the first and second floors of the main block.
After one night in the new rooms, they went back to reception with a letter from the Flight Centre, based in Western Road in Brighton, showing what they had booked, only to be told by their Thomson holiday rep they had no knowledge of the request.
They were then given two ground floor apartments which began to meet their requirements, only to discover they were in the main entertainment area where loud music was played every night until midnight.
After a couple of days of what they described as “hell”, they asked to move and were given keys to an apartment at the other end of the 500-room complex.
Unfortunately, this was again unsuitable as it was too far for 87-year-old great-grandmother Maureen Barton, from Hove, to walk across the complex to meet up with the rest of the family.
Ms Barton said: “This was meant to be a holiday to remember for all of us but it just turned out that we were all stressed and physically exhausted.
“The vouchers we were given had to be spent within the year.
“This was my first holiday in 20 years, and I would not dream of going back to Flight Centre.”
A Flight Centre spokeswoman said: “Ms Barton is in contact with Emily in Flight Centre’s Customer Services department.
“We are very sorry that Ms Barton was unhappy that we were unable to guarantee adjoining rooms at the hotel.
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