Pay-park failure fines in Brighton and Hove spark council apology

The Argus: Pay-park failure fines in Brighton and Hove spark council apology Pay-park failure fines in Brighton and Hove spark council apology

Nearly 200 motorists may have wrongly received parking tickets after a technical problem caused a new pay-by-phone system to crash.
 

Brighton and Hove City Council is investigating after the systems failure which affected machines on Sunday.
 

It is now in the process of contacting the 181 drivers who used the system during the day to see if they require a refund.
 

The problem was brought to light after Nick Bushrod contacted The Argus when he was given a ticket.
 

The council initially said no fault had been found but later confirmed there was a “systems failure” adding technicians were investigating as a “matter of urgency”.
 

Mr Bushrod visited Brighton on Sunday with his family to do a spot of sightseeing.
 

He paid for parking using the new system only to later find a traffic warden issuing him with a ticket.
 

The warden said the system had crashed and if a ticket had been purchased it would be up to Mr Bushrod to challenge the fine.
 

He said: “My children started crying as they thought their daddy was in trouble with the police.
 

“So instead of leaving Brighton with memories of happiness, I left blood boiling, feeling downright abused and with a very upset four-year-old.
“What a lovely way to end a day by the sea...”
 

He added: “You would think if they knew they had system issues they would stop issuing tickets. But no, it seems the burden of proof lies with the motorist.”
 

The council introduced the Pay by Phone system at selected parking machines across the city on September 16.
 

Smartphone owners simply use a special app to pay for parking by using a unique code relating to a location.
 

The system failure follows earlier problems in which motorists were overcharged by three times.
 

A spokesman for the council said: “We’d like to apologise to
 

Mr Bushrod and to anyone else who wrongly received a penalty charge notice after using our pay-by-phone parking system on Sunday.
 

“Because of a technical problem some of our parking staff were carrying out their duties without all the information they needed.
 

“While they acted in good faith based on the information they had, in a small number of cases penalty charge notices were wrongly given out.”

 

Comments (9)

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8:07am Fri 6 Dec 13

John Steed says...

ten days ago I tried for over half an hour to use worthings pay by phone for the car park in union place, countless telephone calls which all eventually failed before completion., then when i tried from home to get a customer services number from the NCP web site that was not available, only a facebook page full of negative comments. added to which the two machines from three that had a card slot for payment. one would not take a card the other would not read a card. At least NCP are out of the multistorey car parks in worthing, time they were run out of the town,
ten days ago I tried for over half an hour to use worthings pay by phone for the car park in union place, countless telephone calls which all eventually failed before completion., then when i tried from home to get a customer services number from the NCP web site that was not available, only a facebook page full of negative comments. added to which the two machines from three that had a card slot for payment. one would not take a card the other would not read a card. At least NCP are out of the multistorey car parks in worthing, time they were run out of the town, John Steed

9:11am Fri 6 Dec 13

kopite_rob says...

So the traffic wardens knew there was a problem, but shift the onus onto the motorist to go through the pain & inconvenience of appealing the ticket.
Surely the RIGHT thing to have done was just not ticket in those areas affected.
Its going to cost everyonea lot more to rescind the ticket, or is the hope that people pay without realising they weren't in the wrong.
So the traffic wardens knew there was a problem, but shift the onus onto the motorist to go through the pain & inconvenience of appealing the ticket. Surely the RIGHT thing to have done was just not ticket in those areas affected. Its going to cost everyonea lot more to rescind the ticket, or is the hope that people pay without realising they weren't in the wrong. kopite_rob

11:13am Fri 6 Dec 13

SteveHove says...

“While they acted in good faith based on the information they had, in a small number of cases penalty charge notices were wrongly given out."

181 wrong issued tickets is not a small number... Its a 181 people inconvenienced unnecessary.... It also their family's and associates with them at the time that now have a bad impression of visiting Brighton.. It is also 181 people and their family's and associates now telling other people of their bad experience and bad impression if they are going to visit Brighton.... That is quite a lot of people for the sake of a radio message going out (all wardens have radios) to tell them to ignore the affected cars because of the system failure which they obviously knew about.... Bad NCP management as well as the mismanagement by the council and these drivers should also be compensated for their inconvenience and hopefully improve their now tarnished impression of Brighton
“While they acted in good faith based on the information they had, in a small number of cases penalty charge notices were wrongly given out." 181 wrong issued tickets is not a small number... Its a 181 people inconvenienced unnecessary.... It also their family's and associates with them at the time that now have a bad impression of visiting Brighton.. It is also 181 people and their family's and associates now telling other people of their bad experience and bad impression if they are going to visit Brighton.... That is quite a lot of people for the sake of a radio message going out (all wardens have radios) to tell them to ignore the affected cars because of the system failure which they obviously knew about.... Bad NCP management as well as the mismanagement by the council and these drivers should also be compensated for their inconvenience and hopefully improve their now tarnished impression of Brighton SteveHove

11:29am Fri 6 Dec 13

Tailgaters Anonymous says...

Green haze, again!!
Green haze, again!! Tailgaters Anonymous

11:40am Fri 6 Dec 13

Darwinism says...

SteveHove wrote:
“While they acted in good faith based on the information they had, in a small number of cases penalty charge notices were wrongly given out." 181 wrong issued tickets is not a small number... Its a 181 people inconvenienced unnecessary.... It also their family's and associates with them at the time that now have a bad impression of visiting Brighton.. It is also 181 people and their family's and associates now telling other people of their bad experience and bad impression if they are going to visit Brighton.... That is quite a lot of people for the sake of a radio message going out (all wardens have radios) to tell them to ignore the affected cars because of the system failure which they obviously knew about.... Bad NCP management as well as the mismanagement by the council and these drivers should also be compensated for their inconvenience and hopefully improve their now tarnished impression of Brighton
It's not 181 people with tickets, it's 181 used the system. It doesn't say how many of those got tickets.
[quote][p][bold]SteveHove[/bold] wrote: “While they acted in good faith based on the information they had, in a small number of cases penalty charge notices were wrongly given out." 181 wrong issued tickets is not a small number... Its a 181 people inconvenienced unnecessary.... It also their family's and associates with them at the time that now have a bad impression of visiting Brighton.. It is also 181 people and their family's and associates now telling other people of their bad experience and bad impression if they are going to visit Brighton.... That is quite a lot of people for the sake of a radio message going out (all wardens have radios) to tell them to ignore the affected cars because of the system failure which they obviously knew about.... Bad NCP management as well as the mismanagement by the council and these drivers should also be compensated for their inconvenience and hopefully improve their now tarnished impression of Brighton[/p][/quote]It's not 181 people with tickets, it's 181 used the system. It doesn't say how many of those got tickets. Darwinism

11:52am Fri 6 Dec 13

SteveHove says...

Darwinism wrote:
SteveHove wrote:
“While they acted in good faith based on the information they had, in a small number of cases penalty charge notices were wrongly given out." 181 wrong issued tickets is not a small number... Its a 181 people inconvenienced unnecessary.... It also their family's and associates with them at the time that now have a bad impression of visiting Brighton.. It is also 181 people and their family's and associates now telling other people of their bad experience and bad impression if they are going to visit Brighton.... That is quite a lot of people for the sake of a radio message going out (all wardens have radios) to tell them to ignore the affected cars because of the system failure which they obviously knew about.... Bad NCP management as well as the mismanagement by the council and these drivers should also be compensated for their inconvenience and hopefully improve their now tarnished impression of Brighton
It's not 181 people with tickets, it's 181 used the system. It doesn't say how many of those got tickets.
1 or 181 the principle is still the same.....
[quote][p][bold]Darwinism[/bold] wrote: [quote][p][bold]SteveHove[/bold] wrote: “While they acted in good faith based on the information they had, in a small number of cases penalty charge notices were wrongly given out." 181 wrong issued tickets is not a small number... Its a 181 people inconvenienced unnecessary.... It also their family's and associates with them at the time that now have a bad impression of visiting Brighton.. It is also 181 people and their family's and associates now telling other people of their bad experience and bad impression if they are going to visit Brighton.... That is quite a lot of people for the sake of a radio message going out (all wardens have radios) to tell them to ignore the affected cars because of the system failure which they obviously knew about.... Bad NCP management as well as the mismanagement by the council and these drivers should also be compensated for their inconvenience and hopefully improve their now tarnished impression of Brighton[/p][/quote]It's not 181 people with tickets, it's 181 used the system. It doesn't say how many of those got tickets.[/p][/quote]1 or 181 the principle is still the same..... SteveHove

12:22pm Fri 6 Dec 13

Bob_The_Ferret says...

People should be aware that the latest controlled parking zone proposal, for the Preston Drove area, is to be ALL pay by phone, with no pay and display machines - a recipe for a complete nightmare!

Apparently pay and display machines are too expensive! Maybe the useless council officers proposing the scheme have misunderstood that they are too expensive for the motorist, while the council has its enormous surplus form parking controls to pay for the never ending expansion of the schemes.
People should be aware that the latest controlled parking zone proposal, for the Preston Drove area, is to be ALL pay by phone, with no pay and display machines - a recipe for a complete nightmare! Apparently pay and display machines are too expensive! Maybe the useless council officers proposing the scheme have misunderstood that they are too expensive for the motorist, while the council has its enormous surplus form parking controls to pay for the never ending expansion of the schemes. Bob_The_Ferret

1:53pm Fri 6 Dec 13

ARMANA says...

All those refunds, bet that broke a few hearts down the council, hopefully they will get over it by Christmas, then again, !!
All those refunds, bet that broke a few hearts down the council, hopefully they will get over it by Christmas, then again, !! ARMANA

10:25am Sun 8 Dec 13

Sussex jim says...

Bob_The_Ferret wrote:
People should be aware that the latest controlled parking zone proposal, for the Preston Drove area, is to be ALL pay by phone, with no pay and display machines - a recipe for a complete nightmare!

Apparently pay and display machines are too expensive! Maybe the useless council officers proposing the scheme have misunderstood that they are too expensive for the motorist, while the council has its enormous surplus form parking controls to pay for the never ending expansion of the schemes.
We (motorists) do not have to carry our driving licence; or a warning triangle, first-aid kit or spare bulb set as required in many other countries.
Yet it seems will will soon have to carry a working mobile phone, just to park!
[quote][p][bold]Bob_The_Ferret[/bold] wrote: People should be aware that the latest controlled parking zone proposal, for the Preston Drove area, is to be ALL pay by phone, with no pay and display machines - a recipe for a complete nightmare! Apparently pay and display machines are too expensive! Maybe the useless council officers proposing the scheme have misunderstood that they are too expensive for the motorist, while the council has its enormous surplus form parking controls to pay for the never ending expansion of the schemes.[/p][/quote]We (motorists) do not have to carry our driving licence; or a warning triangle, first-aid kit or spare bulb set as required in many other countries. Yet it seems will will soon have to carry a working mobile phone, just to park! Sussex jim

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