Plumpton Green family go five weeks without electricity after tumble dryer fire

The Argus: Plumpton Green family go five weeks without electricity after tumble dryer fire Plumpton Green family go five weeks without electricity after tumble dryer fire

After five weeks without electricity a family have light again thanks to The Argus.

Trevor and Marylin Norton, both 59, from Plumpton Green, lost power in their house after a tumble dryer exploded on November 2.

After trying for weeks to resolve the problem Trevor felt he had nowhere else to turn.

The Argus spoke to Utility Warehouse, the family’s electricity supplier, on Thursday.

And yesterday Mr Norton was thrilled to confirm he had full use of his house again.

He said: “I’m delighted to have it back, it makes life so much easier. “It’s taken five weeks and we have had no real help from the call centres, we’ve just come up against this wall of bureaucracy with nobody seeming to be able to do anything.

“It’s why I had to call in a favour of a friend and ring the paper. If it was left to them [Utility Warehouse] I’d still be without power for another few weeks.”

UK Power Network turned off the electricity on November 2 for safety reasons following the fire and when they returned to reinstall the supply on November 13 there was a fault at the Nortons’ home.

Mr Norton said: “They came back to reconnect the overhead supply and that’s where it all went wrong. Nobody seemed to want to find out what was wrong with our house.

“We went out and bought a small generator with which we could run the boiler, freezer and TV.

“It couldn’t run 24 hours a day so we’ve had to pick and choose when we needed it.

“The constant palaver that comes with that took its toll – my wife was very distraught about the situation, she was not coping at all well.”

After The Argus got in touch on Thursday a Utility Warehouse spokesman said: “Mr Norton called on November 13 to let us know about a fire which had burned his electricity meter.

“We arranged for a meter replacement to be installed as soon as possible so Mr Norton wouldn’t have to use his generator for electricity and the customer services advisor gave a tentative date of November 29 when she spoke to him.

“However, the network operator, UK Power Networks, had mistakenly marked Mr Nor- ton’s house as ‘disconnected’ in the industry database.

"Fixing this mistake has delayed the installation of his meter until Friday.

“We sincerely apologise for this inconvenience and will install the meter without any charge.”

Comments (2)

Please log in to enable comment sorting

7:55am Mon 9 Dec 13

Sussex jim says...

This just sums up the contempt for the general public shown by the utility companies these days. The long and expensive sessions with a call centre,just to report a problem, are bad enough. It took me a week, and three long phone calls as a "valued customer", to get my TV repaired by one large chain.
This serious problem should have been sorted within two working days maximum, even if only a temporary repair.
This just sums up the contempt for the general public shown by the utility companies these days. The long and expensive sessions with a call centre,just to report a problem, are bad enough. It took me a week, and three long phone calls as a "valued customer", to get my TV repaired by one large chain. This serious problem should have been sorted within two working days maximum, even if only a temporary repair. Sussex jim

5:35pm Mon 9 Dec 13

John Steed says...

do not use opus energy, it took from january 2013 till september 2013 to get power reinstated to a building in worthing cut off due to a debt by a previous tenant, despite a £1200 deposit being paid and a new lease being granted by the freeholder to the new occupier Opus still cannot provide correct billing, with not a watt of electricity or a therm of gas being used in the building since october 2012 untill 17th september 2013 they still keep carrying over debt for meter rental etc dispite the new lease holder not having any legal rights to the building until 17th september 2013 avoid OPUS like the plague.
do not use opus energy, it took from january 2013 till september 2013 to get power reinstated to a building in worthing cut off due to a debt by a previous tenant, despite a £1200 deposit being paid and a new lease being granted by the freeholder to the new occupier Opus still cannot provide correct billing, with not a watt of electricity or a therm of gas being used in the building since october 2012 untill 17th september 2013 they still keep carrying over debt for meter rental etc dispite the new lease holder not having any legal rights to the building until 17th september 2013 avoid OPUS like the plague. John Steed

Comments are closed on this article.

click2find

About cookies

We want you to enjoy your visit to our website. That's why we use cookies to enhance your experience. By staying on our website you agree to our use of cookies. Find out more about the cookies we use.

I agree