Rail passenger misery as almost half of Southern Rail trains run late

The Argus: Rail passenger misery as almost half of Southern Rail trains run late Rail passenger misery as almost half of Southern Rail trains run late

Rail passengers in Sussex have had to put up with almost half their trains running late in the past year.

As thousands of people head home by train for Christmas this weekend, figures released yesterday show Southern trains only ran on time 56% of the time.

Network Rail published the “real” delay figures of UK train companies for the 12 months ending – ending December 7.

The figures, which are known as “right time” statistics, consider a train to be late if it has arrived 60 seconds later than signposted.

A spokeswoman for Southern said: “Our righttime figure is extremely disappointing, both for us and our passengers. We operate more than 2,300 services a day over a small geographical area, which means that when disruption occurs there is a larger knock-on effect to services, which impacts on our performance measures."

Southern has the fourth worst “right time” figures out of all national train firms.

The only firms with lower “right time” figures than Southern are Virgin Trains, East Coast Trains, and Crosscountry, which had the worst percentage of on- time trains at 44.5%.

Chiltern trains had the highest percentage of on-time trains at 87%.

Megan Yates, 19, who is travelling home to London this weekend said: “Trains have been pretty unreliable recently. The last time I travelled to London my train was almost 35 minutes late and almost caused me to miss an important engagement.”

Southern claims it is working hard with Network Rail to reduce infrastructure failures across the network.

A Southern spokeswoman said: “We are renewing our efforts to ensure that we run as robust a fleet of trains as possible to improve our performance throughout 2014.”

It’s hope that a new platform at Gatwick, new points at Stoats Nest near Purley and improvement to signalling at London Victoria will ease congestion.

Jimmy Nicholls, 22, who has commuted from London to Brighton for the last three months said: “For the most part delays have been tolerable, but there were several occasions when I was stuck waiting for over half an hour which is far too long.”

However, according to a survey by the European Commission of 26,000 travellers, UK train passengers are still the most satisfied in Europe.

Southern paid out £805,000 to passengers whose trains were delayed in the past year.

Under the Delay Repay scheme, passengers can claim compensation from train firms if they have been delayed for more than 30 minutes.

To see the results of the Network Rail survey yourself, visit http://www.networkrail.co.uk/about/performance

Comments (13)

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1:23pm Sat 21 Dec 13

sussexram40 says...

Not good enough for what they charge.
Not good enough for what they charge. sussexram40

3:05pm Sat 21 Dec 13

babsticals says...

A lot of the time it's the passengers that cause the delays! All you need is some drunk or idiot to pull the pass com ( emergency) and the driver and staff have to check if there Is an emergency or not..99.9% of the time its pulled " just for fun"..Or trespassers on the line,nicking cable.. Or somebody committing suicide..Or somebody has thrown shopping trolleys on the line. All these things have to be checked out,so it is obvious they are going to be late sometimes.Its not that the drivers are having a extra cuppa or something.If these things were not checked out,and a train crashed because of someones ability to behave properly,then there would be lots of complaints for them not doing the Heath & safety thing.I know it can be frustrating for some passengers,but have a think why they maybe late....From a train drivers wife .
A lot of the time it's the passengers that cause the delays! All you need is some drunk or idiot to pull the pass com ( emergency) and the driver and staff have to check if there Is an emergency or not..99.9% of the time its pulled " just for fun"..Or trespassers on the line,nicking cable.. Or somebody committing suicide..Or somebody has thrown shopping trolleys on the line. All these things have to be checked out,so it is obvious they are going to be late sometimes.Its not that the drivers are having a extra cuppa or something.If these things were not checked out,and a train crashed because of someones ability to behave properly,then there would be lots of complaints for them not doing the Heath & safety thing.I know it can be frustrating for some passengers,but have a think why they maybe late....From a train drivers wife . babsticals

3:57pm Sat 21 Dec 13

GaryBaldi says...

Train failures especially with the 313s being the oldest EMUs in service. Signal failures, electrical supply problems, overrunning engineering work, technical faults, poor rail adhesion and congestion. These are the what the majority of delays I've encountered in the past year have been due to - up to Southern and Network Rail in equal measures. Not passengers causing problems.
Train failures especially with the 313s being the oldest EMUs in service. Signal failures, electrical supply problems, overrunning engineering work, technical faults, poor rail adhesion and congestion. These are the what the majority of delays I've encountered in the past year have been due to - up to Southern and Network Rail in equal measures. Not passengers causing problems. GaryBaldi

8:12pm Sat 21 Dec 13

keswick says...

babsticals wrote:
A lot of the time it's the passengers that cause the delays! All you need is some drunk or idiot to pull the pass com ( emergency) and the driver and staff have to check if there Is an emergency or not..99.9% of the time its pulled " just for fun"..Or trespassers on the line,nicking cable.. Or somebody committing suicide..Or somebody has thrown shopping trolleys on the line. All these things have to be checked out,so it is obvious they are going to be late sometimes.Its not that the drivers are having a extra cuppa or something.If these things were not checked out,and a train crashed because of someones ability to behave properly,then there would be lots of complaints for them not doing the Heath & safety thing.I know it can be frustrating for some passengers,but have a think why they maybe late....From a train drivers wife .
Clearly you like the staff on the railways see the passengers as an inconvenience.
[quote][p][bold]babsticals[/bold] wrote: A lot of the time it's the passengers that cause the delays! All you need is some drunk or idiot to pull the pass com ( emergency) and the driver and staff have to check if there Is an emergency or not..99.9% of the time its pulled " just for fun"..Or trespassers on the line,nicking cable.. Or somebody committing suicide..Or somebody has thrown shopping trolleys on the line. All these things have to be checked out,so it is obvious they are going to be late sometimes.Its not that the drivers are having a extra cuppa or something.If these things were not checked out,and a train crashed because of someones ability to behave properly,then there would be lots of complaints for them not doing the Heath & safety thing.I know it can be frustrating for some passengers,but have a think why they maybe late....From a train drivers wife .[/p][/quote]Clearly you like the staff on the railways see the passengers as an inconvenience. keswick

8:13pm Sat 21 Dec 13

keswick says...

Travelling to London five days a week I can tell you the only thing that surprises regular travelers is the rare occasion when a train gets in on time.
Travelling to London five days a week I can tell you the only thing that surprises regular travelers is the rare occasion when a train gets in on time. keswick

9:05pm Sat 21 Dec 13

Quiterie says...

keswick wrote:
babsticals wrote:
A lot of the time it's the passengers that cause the delays! All you need is some drunk or idiot to pull the pass com ( emergency) and the driver and staff have to check if there Is an emergency or not..99.9% of the time its pulled " just for fun"..Or trespassers on the line,nicking cable.. Or somebody committing suicide..Or somebody has thrown shopping trolleys on the line. All these things have to be checked out,so it is obvious they are going to be late sometimes.Its not that the drivers are having a extra cuppa or something.If these things were not checked out,and a train crashed because of someones ability to behave properly,then there would be lots of complaints for them not doing the Heath & safety thing.I know it can be frustrating for some passengers,but have a think why they maybe late....From a train drivers wife .
Clearly you like the staff on the railways see the passengers as an inconvenience.
Southern post on their Twitter feed what causes each delay. The things you mention? Yes they happen very rarely, but they're not the major cause. It's normally Southern's fault or Network Rail's fault .... From a long suffering commuter.
[quote][p][bold]keswick[/bold] wrote: [quote][p][bold]babsticals[/bold] wrote: A lot of the time it's the passengers that cause the delays! All you need is some drunk or idiot to pull the pass com ( emergency) and the driver and staff have to check if there Is an emergency or not..99.9% of the time its pulled " just for fun"..Or trespassers on the line,nicking cable.. Or somebody committing suicide..Or somebody has thrown shopping trolleys on the line. All these things have to be checked out,so it is obvious they are going to be late sometimes.Its not that the drivers are having a extra cuppa or something.If these things were not checked out,and a train crashed because of someones ability to behave properly,then there would be lots of complaints for them not doing the Heath & safety thing.I know it can be frustrating for some passengers,but have a think why they maybe late....From a train drivers wife .[/p][/quote]Clearly you like the staff on the railways see the passengers as an inconvenience.[/p][/quote]Southern post on their Twitter feed what causes each delay. The things you mention? Yes they happen very rarely, but they're not the major cause. It's normally Southern's fault or Network Rail's fault .... From a long suffering commuter. Quiterie

7:48am Sun 22 Dec 13

Sussex jim says...

Inflexibility seems to be the cause of many of the larger disruptions. I have noticed over the years that many crossover points have been removed,that could have been used to re-route trains around broken down ones that bring a whole line to a halt.
Inflexibility seems to be the cause of many of the larger disruptions. I have noticed over the years that many crossover points have been removed,that could have been used to re-route trains around broken down ones that bring a whole line to a halt. Sussex jim

10:30am Sun 22 Dec 13

Tailgaters Anonymous says...

Shades of 1986 when I first started to commute to town from Haywards Heath!
Signalling problems at Three Bridges, points problems south of Haywards Heath, power supply problems in the Horley/Redhill area, points failure near London Bridge - all reminiscent of regular issues that have occurred for 27 years to my knowledge!
Shades of 1986 when I first started to commute to town from Haywards Heath! Signalling problems at Three Bridges, points problems south of Haywards Heath, power supply problems in the Horley/Redhill area, points failure near London Bridge - all reminiscent of regular issues that have occurred for 27 years to my knowledge! Tailgaters Anonymous

11:55am Sun 22 Dec 13

ourcoalition says...

70% of the people want the railways renationalised.

The East Coast line is in the public sector, following 2 contractors walking away (as they couldn't make enough profit, despite massive Government subsidy!) - currently it makes a profit of £300 million a year for us, the taxpayer, with no subsidy.

And what is our Government doing? Re-privatizing it next year, no "in-house" bid, because, as they put it, it will improve competition!!

That will be the "competition" that failed twice, along with the competition that led to South-West trains operator walking out a couple of years back, the £50 million wasted on the West Coast line procurement that went wrong, and the billions we pay in subsidies to the shareholders (sorry, the companies!!!) each year.

Brilliant idea for everyone (except, of course, all of us).
70% of the people want the railways renationalised. The East Coast line is in the public sector, following 2 contractors walking away (as they couldn't make enough profit, despite massive Government subsidy!) - currently it makes a profit of £300 million a year for us, the taxpayer, with no subsidy. And what is our Government doing? Re-privatizing it next year, no "in-house" bid, because, as they put it, it will improve competition!! That will be the "competition" that failed twice, along with the competition that led to South-West trains operator walking out a couple of years back, the £50 million wasted on the West Coast line procurement that went wrong, and the billions we pay in subsidies to the shareholders (sorry, the companies!!!) each year. Brilliant idea for everyone (except, of course, all of us). ourcoalition

4:46pm Sun 22 Dec 13

Get the Greens out of Brighton says...

It took me three and a half hours to travel from Brighton to
Tonbridge, which should have taken from door to door two hours ten
minutes. Instead of arriving at 8:55 I didn't get into Tonbridge until
10:15 and then only on a replacement bus service because there was a
fault with the points at Redhill for what must be about millionth
time. When are the Tory government going to put pressure on National
Rail to invest back into the railways which has been sadly lacking
over the last thirty years during which time the Tories have been in
power for most of these years. This is despite fares rising 50% over
the last decade.

Having been delayed on Friday I am now further inconvenienced as
Southern will only offer me an e-voucher and will only offer a cash
refund if I go to a station where I can park, something which has
become a lot more difficult since the Greens took over Brighton and
Hove council. I fail to see in the 21st century why a rail company
cannot directly credit money back into someone bank account instead of
issuing vouchers or a cheque. When are the rail companies and Network
Rail going to be forced to bring the Brighton to London mainline into
the 21st century and out of the 19th century? This is deeply
unacceptable customer service and something which I hope the
government will rectify. Tories cannot privatise everything and palm
off any responsibility they have.
It took me three and a half hours to travel from Brighton to Tonbridge, which should have taken from door to door two hours ten minutes. Instead of arriving at 8:55 I didn't get into Tonbridge until 10:15 and then only on a replacement bus service because there was a fault with the points at Redhill for what must be about millionth time. When are the Tory government going to put pressure on National Rail to invest back into the railways which has been sadly lacking over the last thirty years during which time the Tories have been in power for most of these years. This is despite fares rising 50% over the last decade. Having been delayed on Friday I am now further inconvenienced as Southern will only offer me an e-voucher and will only offer a cash refund if I go to a station where I can park, something which has become a lot more difficult since the Greens took over Brighton and Hove council. I fail to see in the 21st century why a rail company cannot directly credit money back into someone bank account instead of issuing vouchers or a cheque. When are the rail companies and Network Rail going to be forced to bring the Brighton to London mainline into the 21st century and out of the 19th century? This is deeply unacceptable customer service and something which I hope the government will rectify. Tories cannot privatise everything and palm off any responsibility they have. Get the Greens out of Brighton

6:59pm Sun 22 Dec 13

Jimmy Stewart's Imaginary Rabbit says...

Blimey, I honestly thought First Capital Connect would have much worse figures than Southern. Must say I'm pleased they're publishing the 'real' figures now and not the ones that call a train 'on time' if it is less than five minutes late. Those few extra minutes can make all the difference, especially if you want to make a connection.

Oh, and PLEASE stop issuing all those empty apologies every five minutes whenever the system grinds to a halt because of one signal failure. They really grate.
Blimey, I honestly thought First Capital Connect would have much worse figures than Southern. Must say I'm pleased they're publishing the 'real' figures now and not the ones that call a train 'on time' if it is less than five minutes late. Those few extra minutes can make all the difference, especially if you want to make a connection. Oh, and PLEASE stop issuing all those empty apologies every five minutes whenever the system grinds to a halt because of one signal failure. They really grate. Jimmy Stewart's Imaginary Rabbit

11:17pm Sun 22 Dec 13

DelayRepaySniper says...

sussexram40 wrote:
Not good enough for what they charge.
Delay Repay Sniper a service to help commuters get their compensation from the networks more easily (there is a 1 month free trial so you have nothing to lose). We monitor the train services for your given routes and then tell you each night the trains that were delayed or cancelled and are applicable for a claim. If you believe your are entitled to a refund / compensation then you can use the information from our site to submit a claim.

Some people are saving in excess of 30% of their monthly season ticket and when that can be in excess of £450 that is a lot. We are heading in to that period where we are going to see lots of issues so register now for your free trial.

Check out the site at http://www.delayrepa
ysniper.com
[quote][p][bold]sussexram40[/bold] wrote: Not good enough for what they charge.[/p][/quote]Delay Repay Sniper a service to help commuters get their compensation from the networks more easily (there is a 1 month free trial so you have nothing to lose). We monitor the train services for your given routes and then tell you each night the trains that were delayed or cancelled and are applicable for a claim. If you believe your are entitled to a refund / compensation then you can use the information from our site to submit a claim. Some people are saving in excess of 30% of their monthly season ticket and when that can be in excess of £450 that is a lot. We are heading in to that period where we are going to see lots of issues so register now for your free trial. Check out the site at http://www.delayrepa ysniper.com DelayRepaySniper

3:38pm Mon 23 Dec 13

davyboy says...

most delays are caused by infrastructure problems, such as signalling and over-running repairs. although not directly the operators fault, it reflects in their results. in a perfect world, there would be nothing going wrong, and timings would be perfect. sadly, mechanical objects do go wrong, and ultimately delays are the result.
most delays are caused by infrastructure problems, such as signalling and over-running repairs. although not directly the operators fault, it reflects in their results. in a perfect world, there would be nothing going wrong, and timings would be perfect. sadly, mechanical objects do go wrong, and ultimately delays are the result. davyboy

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