Sussex train passengers worst served in country last month

The Argus: Damage caused to track by a landslide near Stonegate this month Damage caused to track by a landslide near Stonegate this month

Sussex train passengers endured the most delays in the country last month thanks to landslides, flooding and trees on tracks.

Southern was with the worst performing operator in the UK in January for punctuality.

The percentage of trains arriving within five minutes of the scheduled time, the Public Performance Measure (PPM), between January 5 and February 1 was 79.2% – the lowest of all operators. The highest in the country was Merseyrail at 97%.

And a new website brought even worse news to passengers; at one point on Monday, Southern was only running 36% of off peak trains to the Sussex coast on time.

The website opentraintimes. com uses real-time PPM from rail operators.

The severe winter storms caused havoc on Southern’s network, with lines flooded and several landslips, as well as more than 70 fallen trees, leading to major disruptions.

But passengers at least had better journeys than in December, when punctuality was at 73%.

A Southern spokesman said: “January proved to be another challenging month both for Southern and for our passengers.

“Extreme weather conditions continued to play a large part in disrupting southern services, with flooding at Balcombe and the Arun Valley seriously affecting performance.

“There were also several incidences of infrastructure failures with power supply problems at Victoria, Balham and Battersea and signalling failures at London Bridge and Tulse Hill, all contributing to delays and cancellations.

“Issues out of our control aside, we recognise that there is much to do, and together with Network Rail, we remain committed to continually improving our performance.”

Hastings Borough Council leader Jeremy Birch has written to Network Rail and the Department for Transport asking for a full survey of the railway line between Tonbridge and Hastings as a matter of urgency. There has not been a full service on the line since Christmas after several landslips.

He said: “Whilst we applaud the hard work being put in by rail staff, often in unpleasant wet and windy conditions, trying to make good the line which still remains out of action, we clearly want these vital repairs completed as soon as possible and the line running normally again.

“However, we also want reassurance that the line will be fit for purpose for a future where climate change may bring us extreme weather conditions much more frequently.”

Comments (8)

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5:08pm Wed 26 Feb 14

Alan G Skinner says...

Within 5 minute's. An interesting interpretation of "on time". How do the rail companies get away with it, Dick Turpin wore a mask, yet the rail companies are happy to misappropriate fund's from your wallett in broad daylight withoutthe blink of an eye. How to win a General Election. Promise to get a grip of Education, Health, Immigration, Terrorism, Crime, Public Transport and the Economy. Scrap all foreign aid, scrap all welfare for those who have never contributed withdraw from the EU, invest in Britain and British companies, deal with all those things which are not compatible with a modern, thriving Great Britain.
Within 5 minute's. An interesting interpretation of "on time". How do the rail companies get away with it, Dick Turpin wore a mask, yet the rail companies are happy to misappropriate fund's from your wallett in broad daylight withoutthe blink of an eye. How to win a General Election. Promise to get a grip of Education, Health, Immigration, Terrorism, Crime, Public Transport and the Economy. Scrap all foreign aid, scrap all welfare for those who have never contributed withdraw from the EU, invest in Britain and British companies, deal with all those things which are not compatible with a modern, thriving Great Britain. Alan G Skinner

5:20pm Wed 26 Feb 14

her professional says...

So, during the worst weather conditions for years, and with most delays caused by damage to track and infrastructure (ie not in Southerns control) they ran 4 out of 5 trains within 5 minutes of the scheduled time. Surely that deserves a pat on the back, not least to the frontline staff who take the brunt of the abuse from irate customers.
So, during the worst weather conditions for years, and with most delays caused by damage to track and infrastructure (ie not in Southerns control) they ran 4 out of 5 trains within 5 minutes of the scheduled time. Surely that deserves a pat on the back, not least to the frontline staff who take the brunt of the abuse from irate customers. her professional

6:00pm Wed 26 Feb 14

Alan G Skinner says...

I don't know how many times I have to say this. You should get what you pay for. If you pay very little and the service you receive isn't great for example the train gets you there but only within five or ten minutes of the scheduled arrival time you have little cause for complaint. However, if you pay more for your ticket than any other European passenger, you must expect a premium, unrivalled,reliable, on time train service. Anything short of this is unacceptable, intolerable and absolutely inexcusable. Strange these issues don't crop up in countries with real weather, Norway, Sweden, Russia, Germany etc etc. What are they doing with our money??
I don't know how many times I have to say this. You should get what you pay for. If you pay very little and the service you receive isn't great for example the train gets you there but only within five or ten minutes of the scheduled arrival time you have little cause for complaint. However, if you pay more for your ticket than any other European passenger, you must expect a premium, unrivalled,reliable, on time train service. Anything short of this is unacceptable, intolerable and absolutely inexcusable. Strange these issues don't crop up in countries with real weather, Norway, Sweden, Russia, Germany etc etc. What are they doing with our money?? Alan G Skinner

6:22pm Wed 26 Feb 14

her professional says...

Alan G Skinner wrote:
I don't know how many times I have to say this. You should get what you pay for. If you pay very little and the service you receive isn't great for example the train gets you there but only within five or ten minutes of the scheduled arrival time you have little cause for complaint. However, if you pay more for your ticket than any other European passenger, you must expect a premium, unrivalled,reliable, on time train service. Anything short of this is unacceptable, intolerable and absolutely inexcusable. Strange these issues don't crop up in countries with real weather, Norway, Sweden, Russia, Germany etc etc. What are they doing with our money??
Other countries have problems as well, it is a myth that all the other railways in Europe are perfect.
What formula do you suggest is used to calculate fares? Do you want rail travellers to receive higher subsidies from tax payers ( quite prevalent in other European countries), or see the industry taken back into public ownership (remember British Rail?).
Following your argument, if you travel off peak and buy a cheap ticket in advance, poor service would be acceptable, surely not?
[quote][p][bold]Alan G Skinner[/bold] wrote: I don't know how many times I have to say this. You should get what you pay for. If you pay very little and the service you receive isn't great for example the train gets you there but only within five or ten minutes of the scheduled arrival time you have little cause for complaint. However, if you pay more for your ticket than any other European passenger, you must expect a premium, unrivalled,reliable, on time train service. Anything short of this is unacceptable, intolerable and absolutely inexcusable. Strange these issues don't crop up in countries with real weather, Norway, Sweden, Russia, Germany etc etc. What are they doing with our money??[/p][/quote]Other countries have problems as well, it is a myth that all the other railways in Europe are perfect. What formula do you suggest is used to calculate fares? Do you want rail travellers to receive higher subsidies from tax payers ( quite prevalent in other European countries), or see the industry taken back into public ownership (remember British Rail?). Following your argument, if you travel off peak and buy a cheap ticket in advance, poor service would be acceptable, surely not? her professional

7:03pm Wed 26 Feb 14

Guido Fawkes says...

So Southern get the blame! Network Rail (government funded) are responsible for track, signal, trees etc... And have no say as wether the trains run or not. Network Rail make that decision.
So Southern get the blame! Network Rail (government funded) are responsible for track, signal, trees etc... And have no say as wether the trains run or not. Network Rail make that decision. Guido Fawkes

7:42pm Wed 26 Feb 14

Quiterie says...

her professional wrote:
So, during the worst weather conditions for years, and with most delays caused by damage to track and infrastructure (ie not in Southerns control) they ran 4 out of 5 trains within 5 minutes of the scheduled time. Surely that deserves a pat on the back, not least to the frontline staff who take the brunt of the abuse from irate customers.
You have pathetically low expectations.

You don't work for Southern do you?
[quote][p][bold]her professional[/bold] wrote: So, during the worst weather conditions for years, and with most delays caused by damage to track and infrastructure (ie not in Southerns control) they ran 4 out of 5 trains within 5 minutes of the scheduled time. Surely that deserves a pat on the back, not least to the frontline staff who take the brunt of the abuse from irate customers.[/p][/quote]You have pathetically low expectations. You don't work for Southern do you? Quiterie

7:52pm Wed 26 Feb 14

Quiterie says...

her professional wrote:
Alan G Skinner wrote:
I don't know how many times I have to say this. You should get what you pay for. If you pay very little and the service you receive isn't great for example the train gets you there but only within five or ten minutes of the scheduled arrival time you have little cause for complaint. However, if you pay more for your ticket than any other European passenger, you must expect a premium, unrivalled,reliable, on time train service. Anything short of this is unacceptable, intolerable and absolutely inexcusable. Strange these issues don't crop up in countries with real weather, Norway, Sweden, Russia, Germany etc etc. What are they doing with our money??
Other countries have problems as well, it is a myth that all the other railways in Europe are perfect.
What formula do you suggest is used to calculate fares? Do you want rail travellers to receive higher subsidies from tax payers ( quite prevalent in other European countries), or see the industry taken back into public ownership (remember British Rail?).
Following your argument, if you travel off peak and buy a cheap ticket in advance, poor service would be acceptable, surely not?
For a start I'd like to see a stop to passengers in the South of England subsidising services in the North of England. How on earth can that be fair when we're receiving such a shocking service? If the Government want to subsidise services in the North of England that's fine, but do it out of General Taxation rather than clobbering passengers in the South who are paying eye-watering fares for a grotesquely inadequate service.
[quote][p][bold]her professional[/bold] wrote: [quote][p][bold]Alan G Skinner[/bold] wrote: I don't know how many times I have to say this. You should get what you pay for. If you pay very little and the service you receive isn't great for example the train gets you there but only within five or ten minutes of the scheduled arrival time you have little cause for complaint. However, if you pay more for your ticket than any other European passenger, you must expect a premium, unrivalled,reliable, on time train service. Anything short of this is unacceptable, intolerable and absolutely inexcusable. Strange these issues don't crop up in countries with real weather, Norway, Sweden, Russia, Germany etc etc. What are they doing with our money??[/p][/quote]Other countries have problems as well, it is a myth that all the other railways in Europe are perfect. What formula do you suggest is used to calculate fares? Do you want rail travellers to receive higher subsidies from tax payers ( quite prevalent in other European countries), or see the industry taken back into public ownership (remember British Rail?). Following your argument, if you travel off peak and buy a cheap ticket in advance, poor service would be acceptable, surely not?[/p][/quote]For a start I'd like to see a stop to passengers in the South of England subsidising services in the North of England. How on earth can that be fair when we're receiving such a shocking service? If the Government want to subsidise services in the North of England that's fine, but do it out of General Taxation rather than clobbering passengers in the South who are paying eye-watering fares for a grotesquely inadequate service. Quiterie

10:20am Thu 27 Feb 14

Darren Jockey says...

The underlying root cause of the problem is NETWORK RAIL. SOUTHERN are taking the blame for the poor service which is completely unfair as they have no control over the infrastructure. Lack of investment, poor maintenance and poor management pretty much sums up NETWORK RAIL...and the evidence has been clear over the past few months. I have sympathy for SOUTHERN as most of the delays are not their fault and could have been prevented had more money been spent by NETWORK RAIL maintaning the infrastructure better.

NETWORK RAIL pay their bosses huge bonuses whether on not they meet performance targets, meanwhile the ancient rail infrastructure is falling apart. When they get fined by the ORR for not meeting those performance targets we the taxpayers pick up the bill. Maybe if they stopped paying their bosses these huge bonuses and put the money back into improving the railway then we would all get a better deal.

I reckon these landslips are down to the tree felling NETWORK RAIL did, making the ground saturated and unstable in places during heavy rainfall as there is nowhere for the water to go. For those out there that DON'T KNOW!...most of the money from your ticket actually goes into the pockets of NETWORK RAIL (and the government) the train companies themselves only get a very small percentage of the money your pay for your ticket in profits. Not to mention us commuters in the SOUTH pay huge sums of money to subsidise the running of the railways UP NORTH which is not only unfair but when the service has been like it is, nothing more than daylight robbery. Too much misinformation and not a enough truth with the privatised railway of the UK today. To get REAL change and a better service like us Brighton commuters deserve, put the blame where it should be!!!
The underlying root cause of the problem is NETWORK RAIL. SOUTHERN are taking the blame for the poor service which is completely unfair as they have no control over the infrastructure. Lack of investment, poor maintenance and poor management pretty much sums up NETWORK RAIL...and the evidence has been clear over the past few months. I have sympathy for SOUTHERN as most of the delays are not their fault and could have been prevented had more money been spent by NETWORK RAIL maintaning the infrastructure better. NETWORK RAIL pay their bosses huge bonuses whether on not they meet performance targets, meanwhile the ancient rail infrastructure is falling apart. When they get fined by the ORR for not meeting those performance targets we the taxpayers pick up the bill. Maybe if they stopped paying their bosses these huge bonuses and put the money back into improving the railway then we would all get a better deal. I reckon these landslips are down to the tree felling NETWORK RAIL did, making the ground saturated and unstable in places during heavy rainfall as there is nowhere for the water to go. For those out there that DON'T KNOW!...most of the money from your ticket actually goes into the pockets of NETWORK RAIL (and the government) the train companies themselves only get a very small percentage of the money your pay for your ticket in profits. Not to mention us commuters in the SOUTH pay huge sums of money to subsidise the running of the railways UP NORTH which is not only unfair but when the service has been like it is, nothing more than daylight robbery. Too much misinformation and not a enough truth with the privatised railway of the UK today. To get REAL change and a better service like us Brighton commuters deserve, put the blame where it should be!!! Darren Jockey

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