Ten complaints a week over missed rubbish collections in Brighton and Hove

Ten complaints a week over missed rubbish collections

Ten complaints a week over missed rubbish collections

First published in News by , Crime reporter

Council bosses received 270 complaints about CityClean in just six months – more than ten a week on average.

Between August and January, people contacted Brighton and Hove City Council in their droves to complain about the service.

The majority of the moans – 240 – were about refuse and recycling. Ten were about street cleansing.

The information was revealed following a Freedom of Information request to the council.


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The complaints were filed after the strikes in June last year, when rubbish bins overflowed and the streets were littered with waste.

Since then the council claims to have been working to change the bin rounds, but The Argus has been inundated with a steady stream of irate readers who have rubbish piling up on their doorsteps for weeks on end.

On Thursday The Argus reported how readers are still being blighted with missed collections in Seven Dials, Hangleton and Queen’s Park.

New complaints came despite city council claims bin collections were almost back on track after eight refuse vehicles were put out of action with various problems last week.

Six of the vehicles had been repaired by last Friday, with refuse teams promising to work late to catch up on the backlog.

Now, nearly a week on, the council claims the backlog should now be resolved by Monday.

A Brighton and Hove City Council spokeswoman said: “The majority of complaints have arisen due to huge changes made to our refuse and recycling collection services, and we apologise for any disruption.

“The changes will improve the efficiency of the collections, however during the transition there has been significant disruption – particularly during the catch-up period following Christmas and New Year.

“There were also some missed collections due to the breakdown of vehicles.

“Additional agency crews were used where possible to help catch up on missed collections.

“The council’s refuse and recycling teams are working hard to catch up with missed collections and we appreciate how difficult this has been for some residents.

“More information and regular updates can be found on the website at www.brighton-hove.gov.uk.

“Residents can also report missed collections online.”

Comments (6)

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7:37am Sat 8 Mar 14

Can this be says...

This tiny number of 270 reinforces the point I have tried to make before. Put in a missed collection report online for each and every day missed for both refuse and recycling. The Council's computer then generates you a response.

It may well be that such reports are not put in the "complaint" category, but they should be and will be invaluable in any independent review undertaken into this on-going shambles. An independent review would now seem to be inevitable.

We can all accept the occasional issue when things go wrong, but this goes on and on.
This tiny number of 270 reinforces the point I have tried to make before. Put in a missed collection report online for each and every day missed for both refuse and recycling. The Council's computer then generates you a response. It may well be that such reports are not put in the "complaint" category, but they should be and will be invaluable in any independent review undertaken into this on-going shambles. An independent review would now seem to be inevitable. We can all accept the occasional issue when things go wrong, but this goes on and on. Can this be
  • Score: 14

8:08am Sat 8 Mar 14

Take it Personally says...

They're lying, they get far more than that. I know people are really annoyed with shityclean and have complained more than that.

Be effective PHONE THEM, don't email or write, PHONE and insist on speaking with the head of the department.
Telephone complaints by law must be treated as written complaints. You are not obliged to put it in writing, but they are obliged to respond. Telephone is much faster and has more impact.

I urge everyone to call them, and call them daily until they sort out the mess near you.
They're lying, they get far more than that. I know people are really annoyed with shityclean and have complained more than that. Be effective PHONE THEM, don't email or write, PHONE and insist on speaking with the head of the department. Telephone complaints by law must be treated as written complaints. You are not obliged to put it in writing, but they are obliged to respond. Telephone is much faster and has more impact. I urge everyone to call them, and call them daily until they sort out the mess near you. Take it Personally
  • Score: 10

11:49am Sat 8 Mar 14

Martha Gunn says...

More Greenspeak gibberish.

Ten a week! Then I personally would have been responsible for more than ten per cent of all complaints.
Quite simply this figure is totally unbelievable.

More evidence that this Green Party council is completely untrustworthy.
More Greenspeak gibberish. Ten a week! Then I personally would have been responsible for more than ten per cent of all complaints. Quite simply this figure is totally unbelievable. More evidence that this Green Party council is completely untrustworthy. Martha Gunn
  • Score: 8

6:42pm Sat 8 Mar 14

Tallywhacker says...

270 in 6 months? Someones fudging figures. I have never called before but I've called them 3 times since December over missed bin collections.
270 in 6 months? Someones fudging figures. I have never called before but I've called them 3 times since December over missed bin collections. Tallywhacker
  • Score: 0

5:25pm Sun 9 Mar 14

ARMANA says...

Green Council liars , GET OUT, !!!
Green Council liars , GET OUT, !!! ARMANA
  • Score: 0

1:50am Mon 10 Mar 14

whatevernext2013 says...

i must be the only one complaining ,i ring at least ten times a day
i must be the only one complaining ,i ring at least ten times a day whatevernext2013
  • Score: 0

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