Train company pays compensation for landslip chaos on Battle to Robertsbridge line

Train company pays compensation for landslip chaos

Train company pays compensation for landslip chaos

First published in News by , Reporter

ONE and a half million pounds in compensation has been paid out by a train operator after commuters suffered travel chaos due to landslips.

Southeastern trains made the awards following the closure of the Battle to Robertsbridge line due to repeated collapses at Whatlington.

Commuters faced extended journeys on the Hastings to London line as they dealt with replacement buses for two months while Network Rail engineers struggled to reopen the line.

The embankment supporting the line collapsed during the heavy rain which lashed the county at the start of the year.

Three serious landslips throughout the spring resulted in work being delayed and deadlines pushed back.

Buses replaced trains between Battle and Robertsbridge from January 30 until March 31 when the line reopened.

At a public meeting in Tunbridge Wells, Mike Gibson, public affairs manager at Southeastern, confirmed the company had awarded the £1.5 million figure.

Southeastern said the figure was ten times the usual amount which it pays out in compensation – having paid out only £150,000 during the same 16 week period in 2013.

A spokesman for Southeastern said: “We’ve paid out compensation to the tune of |£1.5 million in the first three months of this year to recompense customers for the disruption caused by the series of landslips on the Hastings line.

“This figure compares to a total of £150,000 in the same period of 2013.

“These payments represent record levels for the network and include claims made under the delay repay scheme, plus additional cash compensation arrangements that we put in place for the worst-affected passengers.”

If you were affected and wish to apply for compensation, visit www.southeasternrailway.co.uk/contact/delay-repay/.

Comments (3)

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11:35am Thu 22 May 14

Tallywhacker says...

Errm Southeastern only paid out in a way. In that they paid out first then reclaimed back from Network Rail. For tickets, buses,lost revenue, staff overtime,etc. Which means we paid from taxes.
Errm Southeastern only paid out in a way. In that they paid out first then reclaimed back from Network Rail. For tickets, buses,lost revenue, staff overtime,etc. Which means we paid from taxes. Tallywhacker
  • Score: 0

2:32pm Thu 22 May 14

Mr chock says...

Tallywhacker wrote:
Errm Southeastern only paid out in a way. In that they paid out first then reclaimed back from Network Rail. For tickets, buses,lost revenue, staff overtime,etc. Which means we paid from taxes.
yes thats the way i see it to but also they pay out a small amount for 30 minute delays and a slightly bigger scale on longer delays but they give it back as ticket vouchers ... wow a great opportunity for the passengers to ride our victorian rollercoaster again ..
[quote][p][bold]Tallywhacker[/bold] wrote: Errm Southeastern only paid out in a way. In that they paid out first then reclaimed back from Network Rail. For tickets, buses,lost revenue, staff overtime,etc. Which means we paid from taxes.[/p][/quote]yes thats the way i see it to but also they pay out a small amount for 30 minute delays and a slightly bigger scale on longer delays but they give it back as ticket vouchers ... wow a great opportunity for the passengers to ride our victorian rollercoaster again .. Mr chock
  • Score: 0

5:56pm Thu 22 May 14

Zorniza says...

Blame Network Rail - they are 'saving' money by destroying treees along the lines in Britain. Network Rail are not accountable for their action and do not appear to conduct risk assessments when planning tree cutting along line embankments. They refuse to manage by crown reduction and rotational cutting. They cur and poison roots which on some stretches creates the risk of landslides.
When challenged they offer to give you the phone number of their insurers - is this really health and safety?
Blame Network Rail - they are 'saving' money by destroying treees along the lines in Britain. Network Rail are not accountable for their action and do not appear to conduct risk assessments when planning tree cutting along line embankments. They refuse to manage by crown reduction and rotational cutting. They cur and poison roots which on some stretches creates the risk of landslides. When challenged they offer to give you the phone number of their insurers - is this really health and safety? Zorniza
  • Score: 0

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