A high street bank branch is set for a mini-revolution with the end of the traditional cashier this autumn.
Barclays will revamp its Hove branch when, rather than lining up and waiting their turn, customers will be met by iPad-wielding “community bankers”.
The George Street bank is set to become the first in the county to become “counter-less” in a nationwide trial.
A Barclays spokesman told The Argus that work at the Hove branch is likely to start in late September or early October.
The change will not result in the loss of any jobs but will see banking staff receive a pay rise for promotion to the new role.
Customers entering the branch will be directed to “assisted-service counters” to carry out basic transactions.
Barclays said the new machines would allow tasks such as paying in or withdrawing money to be quicker, freeing up staff to spend more time with customers.
Community bankers will help customers apply for new accounts, something cashiers are unable to do.
Not every branch in Sussex will have assisted-service counters and some traditional branches will remain.
There is no date for when the pilot, which has transformed 37 of the bank’s 1,600 branches, will come to the North Street branch in Brighton.
A spokesman said: “Helping customers requires people skills and this change is about investing in our workforce. “The new-style branch will provide a new banking experience, hosting new technology to allow customers to carry out regular transactions such as paying in cash and cheques and paying bills.”
The spokesman added that customers should be assured that the bank was “in no way losing its human touch”.
Brighton and Hove Older People’s Council member John Eyles said: “Older people do like face-to-face contact. There aren’t many into digital banking.
“If there are people to guide them there shouldn’t be a problem as long as people are told of the changes in advance.