Hove branch of Barclays to trial counter-less bank service

Barclays in George Street, Hove, will become “counter-less” in the autumn

Barclays in George Street, Hove, will become “counter-less” in the autumn

First published in News by

A high street bank branch is set for a mini-revolution with the end of the traditional cashier this autumn.

Barclays will revamp its Hove branch when, rather than lining up and waiting their turn, customers will be met by iPad-wielding “community bankers”.

The George Street bank is set to become the first in the county to become “counter-less” in a nationwide trial.

A Barclays spokesman told The Argus that work at the Hove branch is likely to start in late September or early October.

The change will not result in the loss of any jobs but will see banking staff receive a pay rise for promotion to the new role.

Customers entering the branch will be directed to “assisted-service counters” to carry out basic transactions.

Barclays said the new machines would allow tasks such as paying in or withdrawing money to be quicker, freeing up staff to spend more time with customers.

Community bankers will help customers apply for new accounts, something cashiers are unable to do.

Not every branch in Sussex will have assisted-service counters and some traditional branches will remain.

There is no date for when the pilot, which has transformed 37 of the bank’s 1,600 branches, will come to the North Street branch in Brighton.

A spokesman said: “Helping customers requires people skills and this change is about investing in our workforce. “The new-style branch will provide a new banking experience, hosting new technology to allow customers to carry out regular transactions such as paying in cash and cheques and paying bills.”

The spokesman added that customers should be assured that the bank was “in no way losing its human touch”.

Brighton and Hove Older People’s Council member John Eyles said: “Older people do like face-to-face contact. There aren’t many into digital banking.

“If there are people to guide them there shouldn’t be a problem as long as people are told of the changes in advance.

Comments (8)

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1:19pm Thu 31 Jul 14

CharlotteP says...

'iPad wielding comunity bankers'.. indeed.

No thanks Barclays - I'll go bank elsewhere
'iPad wielding comunity bankers'.. indeed. No thanks Barclays - I'll go bank elsewhere CharlotteP
  • Score: 7

1:24pm Thu 31 Jul 14

TIMBURRY says...

I think the Worthing branch well be operating the new system by the end of August... and it has been advertising the change for months
I think the Worthing branch well be operating the new system by the end of August... and it has been advertising the change for months TIMBURRY
  • Score: 1

1:27pm Thu 31 Jul 14

TIMBURRY says...

Sorry already operating it
Sorry already operating it TIMBURRY
  • Score: 2

1:35pm Thu 31 Jul 14

harbourguy says...

Barclays in Eastbourne has been like this since May, so not really a mini-revolution
Barclays in Eastbourne has been like this since May, so not really a mini-revolution harbourguy
  • Score: 1

2:37pm Thu 31 Jul 14

MuammarQaddafi says...

Since when is "trial" a verb? The word is "try," If "try" doesn't sound right, there are plenty of other adequate verbs, such as "offer."
Since when is "trial" a verb? The word is "try," If "try" doesn't sound right, there are plenty of other adequate verbs, such as "offer." MuammarQaddafi
  • Score: -1

4:37pm Thu 31 Jul 14

Roundbill says...

"Any noun can be verbed" - Dan Davis, 1986
"Any noun can be verbed" - Dan Davis, 1986 Roundbill
  • Score: 2

5:06pm Thu 31 Jul 14

Goldenwight says...

No jobs will be lost, but the technology will enable existing staff to deal with a greater number of customers.

Sorr, but someone is telling porkies here. By definition there will be less for human staff to do, so there will be a need for less of them. There WILL be redundancies, if not now then later.
No jobs will be lost, but the technology will enable existing staff to deal with a greater number of customers. Sorr, but someone is telling porkies here. By definition there will be less for human staff to do, so there will be a need for less of them. There WILL be redundancies, if not now then later. Goldenwight
  • Score: 2

10:29pm Thu 31 Jul 14

NickBrt says...

If paying in cash I prefer someone to count it there and then for me. I would feel uncomfortable shoving it into a machine.
If paying in cash I prefer someone to count it there and then for me. I would feel uncomfortable shoving it into a machine. NickBrt
  • Score: 0

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