Parcel courier says "sorry we missed you: your parcel is stuck on the roof"

Parcel courier says "sorry we missed you: your parcel is stuck on the roof"

Parcel courier says "sorry we missed you: your parcel is stuck on the roof"

First published in News
Last updated

One man was left bemused as he received a “sorry we missed you” card informing him his parcel was sitting on the roof of his house.

Benjamin Ward returned home on Friday to find card from delivery company MyHermes on his doormat which read: “Today I called to deliver your 1 parcel, it was left: stuck on the roof - sorry.” 

Mr Ward looked up and spied his package was sat lodged 20 feet above the ground in the guttering of his Hove home. 

He took to twitter and posted “Thanks @myhermes for delivering my parcel so its 20ft high stuck to the roof! Great care taken! #Hermes”

The tweet went viral and received nearly 2,500 retweets and 1,100 favourites within the first 24 hours of it being live.

Mr Ward said: “I laughed. It's just ridiculous. I think he must have been trying to lob it over the house.”

The delivery company quickly picked up on the fast-being-shared tweet and apologies profusely, sending the delivery driver back round to Mr Ward's home with a ladder to retrieve the parcel.

MyHermes tweeted: “We have confirmation that your local courier is currently on his way back to your address with a ladder to retrieve your parcel. We would like to apologise once again for the inconvenience this has caused you.” 

As promised the courier returned to Mr Ward's home with a ladder to grab the parcel out from the gutter. 

The marathon-running father said: “They sent him back to get it down with a ladder and say sorry. It was super awkward.

“It was more funny than anything else so I don't really want to make a big deal of it.”

One social media user quipped: “Your parcel delivered within 24 hours, or it's on the house.”

Another added: “Have any of you ever even tried to kick a parcel over a two storey house to land in the back garden?

“However skilled you are, once in a while it is going to hit the ridge tiles and slide into the gutter.“If a national rugby player scored the same success rate with conversions he would get a knighthood.”

Comments (17)

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12:28pm Sun 10 Aug 14

sussexram40 says...

Didnt the customer have his own ladder? Would have saved the bother of waiting for Hermes to come back and get it down.
Didnt the customer have his own ladder? Would have saved the bother of waiting for Hermes to come back and get it down. sussexram40
  • Score: -74

1:01pm Sun 10 Aug 14

SimonS says...

I'm sure we can expect more of this if Amazon's drone delivery service takes off (excuse the pun)
I'm sure we can expect more of this if Amazon's drone delivery service takes off (excuse the pun) SimonS
  • Score: 20

1:03pm Sun 10 Aug 14

xlc_admin says...

www.lifestylecourier
s.net the forum for Hermes and Yodel Lifestyle Couriers
www.lifestylecourier s.net the forum for Hermes and Yodel Lifestyle Couriers xlc_admin
  • Score: 4

1:17pm Sun 10 Aug 14

xlc_admin says...

You cant say its not 'safe placed' though!
www.lifestylecourier
s.net
You cant say its not 'safe placed' though! www.lifestylecourier s.net xlc_admin
  • Score: 3

1:29pm Sun 10 Aug 14

sussexram40 says...

People should remember its not an easy job what with so many people being out and finding safe places to leave items (if they dont need signing for). Without visiting the address its impossible to comment about whether there was a safe place the parcel could have been left but it sounds like there wasnt and thats why the courier was trying to throw the package over the roof so he could then note it was left securely in the back garden.
Have to assume the package was soft and that the courier realised it was unbreakable.
People should remember its not an easy job what with so many people being out and finding safe places to leave items (if they dont need signing for). Without visiting the address its impossible to comment about whether there was a safe place the parcel could have been left but it sounds like there wasnt and thats why the courier was trying to throw the package over the roof so he could then note it was left securely in the back garden. Have to assume the package was soft and that the courier realised it was unbreakable. sussexram40
  • Score: -31

2:22pm Sun 10 Aug 14

downbythesea says...

myHermes are just cr*p in my opinion, delivered to my house by some chavvy looking woman chain smoking cigarettes in a 25 year old builders van covered in rust!

I'd rather pay more for delivery and get someone professional looking after my experiences with them!
myHermes are just cr*p in my opinion, delivered to my house by some chavvy looking woman chain smoking cigarettes in a 25 year old builders van covered in rust! I'd rather pay more for delivery and get someone professional looking after my experiences with them! downbythesea
  • Score: 23

2:25pm Sun 10 Aug 14

Sussex jim says...

A relative, who works from home for a well-known household name, had a delivery of catalogues for distribution to her agents. She keeps these in a roller shutter box type trailer which is permanently parked alongside the house; clearly visible and accessible from the road.
Despite leaving a note on the front door saying "please put catalogues in trailer" , she returned home to find they had been stacked in the porch, completely blocking the front door!
The courier had to return, to move them.
A relative, who works from home for a well-known household name, had a delivery of catalogues for distribution to her agents. She keeps these in a roller shutter box type trailer which is permanently parked alongside the house; clearly visible and accessible from the road. Despite leaving a note on the front door saying "please put catalogues in trailer" , she returned home to find they had been stacked in the porch, completely blocking the front door! The courier had to return, to move them. Sussex jim
  • Score: 18

4:26pm Sun 10 Aug 14

SimonS says...

sussexram40 wrote:
Didnt the customer have his own ladder? Would have saved the bother of waiting for Hermes to come back and get it down.
Possibly not, not everybody has a ladder. Plus not throwing it on the roof to begin with would have saved the bother of Hermes having to get it back down.
[quote][p][bold]sussexram40[/bold] wrote: Didnt the customer have his own ladder? Would have saved the bother of waiting for Hermes to come back and get it down.[/p][/quote]Possibly not, not everybody has a ladder. Plus not throwing it on the roof to begin with would have saved the bother of Hermes having to get it back down. SimonS
  • Score: 32

5:54pm Sun 10 Aug 14

bardo says...

SimonS wrote:
sussexram40 wrote:
Didnt the customer have his own ladder? Would have saved the bother of waiting for Hermes to come back and get it down.
Possibly not, not everybody has a ladder. Plus not throwing it on the roof to begin with would have saved the bother of Hermes having to get it back down.
I think (I hope) sussexram40 had his tongue firmly in his cheek
[quote][p][bold]SimonS[/bold] wrote: [quote][p][bold]sussexram40[/bold] wrote: Didnt the customer have his own ladder? Would have saved the bother of waiting for Hermes to come back and get it down.[/p][/quote]Possibly not, not everybody has a ladder. Plus not throwing it on the roof to begin with would have saved the bother of Hermes having to get it back down.[/p][/quote]I think (I hope) sussexram40 had his tongue firmly in his cheek bardo
  • Score: 9

6:06pm Sun 10 Aug 14

SimonS says...

bardo wrote:
SimonS wrote:
sussexram40 wrote:
Didnt the customer have his own ladder? Would have saved the bother of waiting for Hermes to come back and get it down.
Possibly not, not everybody has a ladder. Plus not throwing it on the roof to begin with would have saved the bother of Hermes having to get it back down.
I think (I hope) sussexram40 had his tongue firmly in his cheek
Ah possibly! If so, my mistake.
[quote][p][bold]bardo[/bold] wrote: [quote][p][bold]SimonS[/bold] wrote: [quote][p][bold]sussexram40[/bold] wrote: Didnt the customer have his own ladder? Would have saved the bother of waiting for Hermes to come back and get it down.[/p][/quote]Possibly not, not everybody has a ladder. Plus not throwing it on the roof to begin with would have saved the bother of Hermes having to get it back down.[/p][/quote]I think (I hope) sussexram40 had his tongue firmly in his cheek[/p][/quote]Ah possibly! If so, my mistake. SimonS
  • Score: 3

8:08pm Sun 10 Aug 14

downbythesea says...

Another poor use of the English language again by The Argus...

"quickly picked up on the fast-being-shared tweet and apologies profusely"

Do you mean apologised profusely?

"returned to Mr Ward's home with a ladder to grab the parcel out from the gutter. "

Grab the parcel out from, perhaps "retrieve the parcel from the gutter" is a better way of describing this.

I despair at the standard (or lack of) of English used on here!

p.s. Please feel free to correct any mistakes I may have made! hahaha!
Another poor use of the English language again by The Argus... "quickly picked up on the fast-being-shared tweet and apologies profusely" Do you mean apologised profusely? "returned to Mr Ward's home with a ladder to grab the parcel out from the gutter. " Grab the parcel out from, perhaps "retrieve the parcel from the gutter" is a better way of describing this. I despair at the standard (or lack of) of English used on here! p.s. Please feel free to correct any mistakes I may have made! hahaha! downbythesea
  • Score: 3

9:44pm Sun 10 Aug 14

sussexram40 says...

OK.
"Another poor use of the English language again by The Argus..."

I would say the use of the word 'again' is superfluous. Your use of the word 'another' is sufficient. It seems to render the use of 'again' as unnecessary.
OK. "Another poor use of the English language again by The Argus..." I would say the use of the word 'again' is superfluous. Your use of the word 'another' is sufficient. It seems to render the use of 'again' as unnecessary. sussexram40
  • Score: 5

11:07am Mon 11 Aug 14

Claude Back says...

sussexram40 wrote:
OK.
"Another poor use of the English language again by The Argus..."

I would say the use of the word 'again' is superfluous. Your use of the word 'another' is sufficient. It seems to render the use of 'again' as unnecessary.
Indeed...tautology.
[quote][p][bold]sussexram40[/bold] wrote: OK. "Another poor use of the English language again by The Argus..." I would say the use of the word 'again' is superfluous. Your use of the word 'another' is sufficient. It seems to render the use of 'again' as unnecessary.[/p][/quote]Indeed...tautology. Claude Back
  • Score: 1

3:12pm Mon 11 Aug 14

gilbertthecat says...

sussexram40 wrote:
OK.
"Another poor use of the English language again by The Argus..."

I would say the use of the word 'again' is superfluous. Your use of the word 'another' is sufficient. It seems to render the use of 'again' as unnecessary.
Not to mention the unecessary double usage of the word 'of', one being in brackets.

He did say feel free to correct him didn't he?
[quote][p][bold]sussexram40[/bold] wrote: OK. "Another poor use of the English language again by The Argus..." I would say the use of the word 'again' is superfluous. Your use of the word 'another' is sufficient. It seems to render the use of 'again' as unnecessary.[/p][/quote]Not to mention the unecessary double usage of the word 'of', one being in brackets. He did say feel free to correct him didn't he? gilbertthecat
  • Score: 1

6:32pm Mon 11 Aug 14

Uncle Ruckus (No Relation) says...

Hermes; what else would you expect from this bunch of clowns?
Hermes; what else would you expect from this bunch of clowns? Uncle Ruckus (No Relation)
  • Score: 3

10:45pm Mon 11 Aug 14

hoveguyactually says...

I hope the expensive Venetian glass inside the parcel was not damaged.
I hope the expensive Venetian glass inside the parcel was not damaged. hoveguyactually
  • Score: 1

5:55pm Tue 12 Aug 14

uwho99 says...

Such a shame they sacked the person yesterday despite the bad publicly he was good courier
Such a shame they sacked the person yesterday despite the bad publicly he was good courier uwho99
  • Score: 0

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