New queuing system for Albion fans to continue at Brighton station - despite delays

Queues at Brighton station on Saturday.  Picture: Colin Hedge

Queues at Brighton station on Saturday. Picture: Colin Hedge

First published in News by

TRAIN bosses will continue to use a new queuing system at Brighton Station on match days – despite leaving Albion fans struggling to get to the ground for the kick-off of the first home game of the season.

In response to more supporters going to the American Express Community Stadium, Southern Rail trialled a new system at Brighton station on Saturday.

A spokesman apologised to fans but said the company would continue with the new system – starting with tonight’s Capital One Cup tie against Cheltenham.

The Southern spokesman said that last season football fans were sectioned off from other customers by using a long line of crowd control barriers so Amex-bound passengers could make it to their trains easily.

This year, because of the increase in the number of football fans travelling by train, staff created a zig-zag queue with crowd barriers.

Fans were left scattered throughout the station and there reports of trains being sent half-full and supporters being locked in carriages.

The spokesman said the security firm was not used to the layout and how the barriers were to be deployed. As the queues built, they reverted to their old system – which only exacerbated the problem.

He said: “We would like to apologise to fans who had to wait for longer than usual at Brighton to get on to a train for the match at Falmer.

“Unfortunately, there was a problem with the installation of the new queuing system we have introduced which meant we had to revert to the old system. We are reviewing what happened with a view to ensuring the new system is installed without any further problems.”

Both Albion and Wednesday fans got caught up in the chaos with many taking to social media to vent their frustration.

Brétt Mendöza, an Albion regular, tweeted: “Brighton station heaving with #bhafc and #swfc fans. Trains being sent to Falmer half empty. This hasn’t been thought through very well.”

Simon Stoddart said: “Great stadium and great to see Albion settled after years of hassle – but transport remains a major problem.”

Comments (15)

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7:18am Tue 12 Aug 14

homewood says...

The new system where fans could get on the train without barriers on the train side was much safer as there was none of the usual squeezing.
The new system where fans could get on the train without barriers on the train side was much safer as there was none of the usual squeezing. homewood
  • Score: -1

7:23am Tue 12 Aug 14

homewood says...

The new system which doesn't have barriers on the train side and spreads people out a lot more is much much safer than the previous system used and a much less stressful experience.
The new system which doesn't have barriers on the train side and spreads people out a lot more is much much safer than the previous system used and a much less stressful experience. homewood
  • Score: 0

7:25am Tue 12 Aug 14

Fight_Back says...

There was a "system" last season ?????? Could have fooled me.
There was a "system" last season ?????? Could have fooled me. Fight_Back
  • Score: 5

7:56am Tue 12 Aug 14

kipper12 says...

why change it ?? it was ok for the last 3 seasons !!
the problem aose when the driver of the train on platform 7 didnt open the doors until 2 minutes before the train left !!! causing a rush and cattle herding !!!
why change it ?? it was ok for the last 3 seasons !! the problem aose when the driver of the train on platform 7 didnt open the doors until 2 minutes before the train left !!! causing a rush and cattle herding !!! kipper12
  • Score: 2

8:42am Tue 12 Aug 14

rogerthefish says...

Shame the Staduim wasn't sighted at waterhall, straight off the London train and the club not paying for so many Police at Brighton Station Area and the chaos that disrupts the life of Brightonions
Shame the Staduim wasn't sighted at waterhall, straight off the London train and the club not paying for so many Police at Brighton Station Area and the chaos that disrupts the life of Brightonions rogerthefish
  • Score: 14

8:45am Tue 12 Aug 14

Quiterie says...

I don't understand. Why do Southern think more supporters will be traveling by train? The club have already said that season tickets sales are 7% down.
I don't understand. Why do Southern think more supporters will be traveling by train? The club have already said that season tickets sales are 7% down. Quiterie
  • Score: 12

9:11am Tue 12 Aug 14

stevo!! says...

Fight_Back wrote:
There was a "system" last season ?????? Could have fooled me.
I used it several times last season.

It worked perfectly. The fans (of both sides) queued in an orderly fashion with no crushes or anything, and I never missed a kick-off.

I can only assume that walking up to the back of a queue which is several people wide and standing just behind it is beyond you.
[quote][p][bold]Fight_Back[/bold] wrote: There was a "system" last season ?????? Could have fooled me.[/p][/quote]I used it several times last season. It worked perfectly. The fans (of both sides) queued in an orderly fashion with no crushes or anything, and I never missed a kick-off. I can only assume that walking up to the back of a queue which is several people wide and standing just behind it is beyond you. stevo!!
  • Score: -1

9:54am Tue 12 Aug 14

CatoTheCat says...

And what about those people who need the train to get home and have no interest in the football? The train service is unusable between 5 and 8pm
for everyday commuters.

Should have built the stadium at Waterhall as rogerthefish says.
And what about those people who need the train to get home and have no interest in the football? The train service is unusable between 5 and 8pm for everyday commuters. Should have built the stadium at Waterhall as rogerthefish says. CatoTheCat
  • Score: 3

10:36am Tue 12 Aug 14

stevo!! says...

CatoTheCat wrote:
And what about those people who need the train to get home and have no interest in the football? The train service is unusable between 5 and 8pm
for everyday commuters.

Should have built the stadium at Waterhall as rogerthefish says.
Commuters have to queue, just like anyone else.

We're not discussing the siting of the stadium, as it's a bit late to change that.
[quote][p][bold]CatoTheCat[/bold] wrote: And what about those people who need the train to get home and have no interest in the football? The train service is unusable between 5 and 8pm for everyday commuters. Should have built the stadium at Waterhall as rogerthefish says.[/p][/quote]Commuters have to queue, just like anyone else. We're not discussing the siting of the stadium, as it's a bit late to change that. stevo!!
  • Score: -6

11:01am Tue 12 Aug 14

West Stand View says...

It was a shambles when we played Southampton in a friendly with only 7000
crowd everyone was moaning about it around me as we were queuing up, you could see it wasn't going to work. Having to go out of the station and walking passed the taxi rank as well didn't help.
It's been fine for the last three seasons, sounds to me like some pen pusher
trying to justify their job.
It was a shambles when we played Southampton in a friendly with only 7000 crowd everyone was moaning about it around me as we were queuing up, you could see it wasn't going to work. Having to go out of the station and walking passed the taxi rank as well didn't help. It's been fine for the last three seasons, sounds to me like some pen pusher trying to justify their job. West Stand View
  • Score: 3

1:22pm Tue 12 Aug 14

Skidrow says...

Having tried the train, which was useless just like the bus I will continue to drive and park in Moulsecoomb.
Having tried the train, which was useless just like the bus I will continue to drive and park in Moulsecoomb. Skidrow
  • Score: 0

4:17pm Tue 12 Aug 14

Robertostarlight says...

Quiterie wrote:
I don't understand. Why do Southern think more supporters will be traveling by train? The club have already said that season tickets sales are 7% down.
If things continue on the pitch the way we started, they will be advertising for people to travel by train by Christmas as we will all be watching Whitehawk.
[quote][p][bold]Quiterie[/bold] wrote: I don't understand. Why do Southern think more supporters will be traveling by train? The club have already said that season tickets sales are 7% down.[/p][/quote]If things continue on the pitch the way we started, they will be advertising for people to travel by train by Christmas as we will all be watching Whitehawk. Robertostarlight
  • Score: 2

4:28pm Tue 12 Aug 14

just-a-person says...

Skidrow wrote:
Having tried the train, which was useless just like the bus I will continue to drive and park in Moulsecoomb.
Do you pay someone to use a resident permit then ?.
[quote][p][bold]Skidrow[/bold] wrote: Having tried the train, which was useless just like the bus I will continue to drive and park in Moulsecoomb.[/p][/quote]Do you pay someone to use a resident permit then ?. just-a-person
  • Score: 0

4:55pm Tue 12 Aug 14

Plantpot says...

rogerthefish wrote:
Shame the Staduim wasn't sighted at waterhall, straight off the London train and the club not paying for so many Police at Brighton Station Area and the chaos that disrupts the life of Brightonions
There's huge community sporting action at Waterhall, thank God it wasn't built there.
[quote][p][bold]rogerthefish[/bold] wrote: Shame the Staduim wasn't sighted at waterhall, straight off the London train and the club not paying for so many Police at Brighton Station Area and the chaos that disrupts the life of Brightonions[/p][/quote]There's huge community sporting action at Waterhall, thank God it wasn't built there. Plantpot
  • Score: 0

1:47am Wed 13 Aug 14

losdude says...

I found it quite funny, had to get a train to Eastbourne around 4:30 today and the barriers were all set up, however the only people getting that train were myself (who has no interest in football), some mothers with children in buggys, a few old people, and a guy on crutches! They still made us walk all the way to the far end of the barriers though rather than opening a gate further down!?!? Pretty sure none of us were going to start a brawl!!
I found it quite funny, had to get a train to Eastbourne around 4:30 today and the barriers were all set up, however the only people getting that train were myself (who has no interest in football), some mothers with children in buggys, a few old people, and a guy on crutches! They still made us walk all the way to the far end of the barriers though rather than opening a gate further down!?!? Pretty sure none of us were going to start a brawl!! losdude
  • Score: 0

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