Passengers left on Gatwick planes for nearly an hour while baggage is unloaded

Passengers left on Gatwick planes for nearly an hour while baggage is unloaded

Passengers left on Gatwick planes for nearly an hour while baggage is unloaded

First published in News

Staffing issues led to passengers being left on planes for almost an hour after they landed.

Two British Airways flights were subjected to the delays of about 50 minutes at Gatwick Airport when they touched down early on Sunday morning.

Bosses at Gatwick cited issues with its ground handling company Swissport as the reason for the delays.

The two planes arrived at 1am and 1.03 am.

One passenger, Nic Pierce, commenting on Facebook, said: “How many times can you say your bags get off the plane before you do?”

Swissport is responsible for guiding aircraft to their terminal stands, providing steps and shuttle buses, and baggage handling.

Only last month, Gatwick Airport had to bring in about 45 of its own people to move luggage around after Swissport reportedly failed to meet service levels.

A spokesman for Gatwick Airport said: “This was nowhere near the degree of problem as has happened before.

He said there were no staff available when the two planes landed, possibly because they were working on other aircraft.

He added: “We are working closely with Swissport to address any issues.”

He said there were no ongoing issues for the bank holiday and that these were isolated cases.

British Airways expects 500,000 people to fly on its 4,000 journeys over the long weekend.

The airline expects 400,000 bags to be carried as well.

Comments (9)

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2:48pm Sun 24 Aug 14

Goldenwight says...

And it will continue untill the passengers say 'no more' and choose alternate means of travel.
And it will continue untill the passengers say 'no more' and choose alternate means of travel. Goldenwight
  • Score: -4

2:48pm Sun 24 Aug 14

qm says...

Swissport seem to be laying themselves open to criticism muchly of late.
Note to management: The naughty step calls!
Swissport seem to be laying themselves open to criticism muchly of late. Note to management: The naughty step calls! qm
  • Score: 17

7:01pm Sun 24 Aug 14

SimonS says...

I definitely think Gatwick is going through growing pains. It's easy to see where the new owners have invested, but there's still a lot to do to improve the passenger experience, whether it's having to get buses 20ft from the plane to the terminal, sorting out the contractors who look after baggage etc.

It's hard to tell whether an additional runway will make this problem better or worse.
I definitely think Gatwick is going through growing pains. It's easy to see where the new owners have invested, but there's still a lot to do to improve the passenger experience, whether it's having to get buses 20ft from the plane to the terminal, sorting out the contractors who look after baggage etc. It's hard to tell whether an additional runway will make this problem better or worse. SimonS
  • Score: 4

7:13pm Sun 24 Aug 14

Joshiman says...

I am sure that there are plenty of competitors who would love to take over Swissport's contract.!!
I am sure that there are plenty of competitors who would love to take over Swissport's contract.!! Joshiman
  • Score: 14

7:34pm Sun 24 Aug 14

Old Ladys Gin says...

It's all down to pounds and pence.
Passengers want to pay less so the airline farms its services out and cuts and cuts and cuts.
In the end all you have is a 'mask' of the real company; a few employees giving an impression.
Behind the scenes is a different story with equally few underpaid and contracted staff running about like headless chicken.
The company they work for will have promised everything but in effect be able to deliver a fraction of it.
Everyone knows this and it is no secret.
It's all down to pounds and pence. Passengers want to pay less so the airline farms its services out and cuts and cuts and cuts. In the end all you have is a 'mask' of the real company; a few employees giving an impression. Behind the scenes is a different story with equally few underpaid and contracted staff running about like headless chicken. The company they work for will have promised everything but in effect be able to deliver a fraction of it. Everyone knows this and it is no secret. Old Ladys Gin
  • Score: 7

9:13pm Sun 24 Aug 14

worthingite says...

Gatwick, what hell hole for travellers, flooding debacle, snow debacle, Christmas debacle, letting people past security with no tickets debacle, charging drivers to pick up passengers from arrivals! Give me Heathrow any day!!!!!!!!!!
Gatwick, what hell hole for travellers, flooding debacle, snow debacle, Christmas debacle, letting people past security with no tickets debacle, charging drivers to pick up passengers from arrivals! Give me Heathrow any day!!!!!!!!!! worthingite
  • Score: 2

11:53pm Sun 24 Aug 14

getThisCoalitionOut says...

With the money made by airlines and Gatwick airport this is totally inexcuseable.

Gatwick has been badly run for many years. Time they started improving services and stopped trying to make too much profit.
With the money made by airlines and Gatwick airport this is totally inexcuseable. Gatwick has been badly run for many years. Time they started improving services and stopped trying to make too much profit. getThisCoalitionOut
  • Score: 8

10:15am Mon 25 Aug 14

jackthekipper says...

i dont particularly like flying but the worst fear for me is being enclosed in the plane whilst not on the move,i really struggle then,if the doors were opened i can deal with it ,but sitting there entombed with no fresh air and not knowing is terrifying for me and imsure lots of other passengers,They should implement measures to prevent this from happening,open the doors or have special areas put aside for just such an event.
the last time i flew a few weeks ago just as we were taking off Gatwick shut down because of thunderstorms.the captain said we could be here for two hours as we are in a queue now to use a different departure direction.well given the chance id have walked and 'sod' the holiday!it was a nightmare.
i dont particularly like flying but the worst fear for me is being enclosed in the plane whilst not on the move,i really struggle then,if the doors were opened i can deal with it ,but sitting there entombed with no fresh air and not knowing is terrifying for me and imsure lots of other passengers,They should implement measures to prevent this from happening,open the doors or have special areas put aside for just such an event. the last time i flew a few weeks ago just as we were taking off Gatwick shut down because of thunderstorms.the captain said we could be here for two hours as we are in a queue now to use a different departure direction.well given the chance id have walked and 'sod' the holiday!it was a nightmare. jackthekipper
  • Score: 1

12:45pm Mon 25 Aug 14

Valentinian says...

Another runway will do so much to assist these intolerable delays......
Another runway will do so much to assist these intolerable delays...... Valentinian
  • Score: 1
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