quote

DAVID wrote:
STAGE A WALKOUT AS SOON AS POSSIBLE. ONE PERSON CANNOT ACHIEVE MUCH BUT ALL OF YOU TOGETHER CAN BRING INKFISH TO THIER KNEES. TAKE A LEAF OUT OF THE FRENCH WORKERS MANUAL AND TALK WITH YOUR FEET. IF PEOPLE DO NOT MAKE A STAND WHEN IT COUNTS THESE MONEY MAKING MACHINES WILL CONTINUE TO TAKE ADVANTAGE OF THIER EMPLOYEES FOR THE BENEFIT OF THIER SHAREHOLDERS. MAKE A STAND NOW, BEFORE YOU MISS YOUR CHANCE!!!!

mmmmmmm wrote:

DAVID wrote: STAGE A WALKOUT AS SOON AS POSSIBLE. ONE PERSON CANNOT ACHIEVE MUCH BUT ALL OF YOU TOGETHER CAN BRING INKFISH TO THIER KNEES. TAKE A LEAF OUT OF THE FRENCH WORKERS MANUAL AND TALK WITH YOUR FEET. IF PEOPLE DO NOT MAKE A STAND WHEN IT COUNTS THESE MONEY MAKING MACHINES WILL CONTINUE TO TAKE ADVANTAGE OF THIER EMPLOYEES FOR THE BENEFIT OF THIER SHAREHOLDERS. MAKE A STAND NOW, BEFORE YOU MISS YOUR CHANCE!!!!

Then we would get sacked and gain nothing.

David wrote:
Are'nt you entitled to Benefits if you get Sacked?!?!?!?!?!?

stevie wrote:
why dont you all stop moaning. i bet most of you dont like your jobs anyway so this gives you the opportunity to do something that you want. It is not as if you are all highly paid city workers. You have been knowingly ripped off for years so stop moaning and go and et a better job.

graham wrote:
So much for the postive news coverage the argus has given Inkfish over the last few months, making noises over its contribution to the local econonmy. Its clear the only way it was able to win contracts was to sell its workforce down the river. I suspect the senior staff will get bonuses just like they always do...

Mr Man wrote:
What a load of wasted energy. This is the 21st Century. A job is not for life anymore. Many of these comments refer to employees not being happy in the first place. Take responsibility for your actions and stop blaming others. This has happened, deal with it, learn from it and move on.

Anonymous Agent wrote:
I currently work for Inkfish and feel that all these comments are simply people who left on bad terms (or currently hold some sort of grievance) with Inkfish. I have worked on several campaigns for a number of years and have been treated with great respect and understanding by the company. All the stuff get a LOT more support and help than most places I've worked for. It is unfortunate that the company has lost a big client but it is not Inkfish's fault. These things happen and it shouldn't be an excuse for miserable people to vent their anger onto the company. I am NOT a senior member of management so I have worked on the phones for a long time and couldn't be happier with the way that the company has treated me and my fellow collegues. The company provides many incentives to keep morale high (which many other companies do not provide) and the atmosphere is fun, light-hearted and very enjoyable. The management do not treat the agents any differently from each other. It is the people who are consistantly late, absent or failing quality requirement who end up disliking the company...which in my opinion is childish. And if someone is not happy with the amount of money being earned there, they need to remind themself that it is a telesales job at the end of the day and no one is forcing them to work there. The company management does its best to keep people happy, entertained and rewarded for their hard work and most people who work there will agree. Again, isn't it a coinsidence that most of the negative comments above are people who have left inkfish. I will rest my case but I seriously think that you should stop venting your anger on the company and find a job that you enjoy doing. I thoroughly enjoy working for Inkfish and plan to remain there as long as I can.

Alex wrote:
If the post office have decided to relocate its campaign there is not much from a company point of view that inkfish could do about it, they also would not have been given that much notice themselves! Such are the pitfalls of working in telesales, certainly from a client/company point of view, one that agents are not often faced with. Agents work for inkfish not the post office Im sure inkfish will end up relocating all of the said employees throughout other campaigns as the turnover rates for staff in telesales is phenomenal compared to other buisinesses anyway. This is not the end of the world for these workers, just the start of a new campaign and im sure this is what most are miffed about because I have it on good authority that the post office campaign certainly was the 'cushty' option for inkfish staff! Moreover if this is such an issue with the said employees a change of career is apt as the constant ups and downs of telesales seem not to suit.

tc wrote:
I just cannot believe that Inkgish have , yet again, got away with mistreating its staff - I used to be a recrutiement consultant(don't aht me!0 and supplied templ staff to Inkfish, Telegen & TTMC: what-a-nightmare. at the time , about 5 years ago, most people walked out after a few weeks as they felt, quite rightly, that they were being mistreated: In my view - Call centre staff are used as cannon fodder (and I have worked in several myself, including amex, Telegen, Lloyds) Something needs to be done to protect people from employers treating them with such contempt. they want so much and offer very little in retunr. I feel for all you guys. Keep the faith and go to TTMC!

GB wrote:
Boo-Hoo, For Years you Post Office people have behaved like your a cut above everybody else and act like your special. You all think that sales is below you and everything should be handed to you on a silver platter. Stop crying, and start looking for a job elsewhere - before the real scramble starts, because if you really think going to the Argus is going to do anything except p**s D&G/Inkfish off then i am afraid you are so very wrong. And the Union are just a load of leeches trying to sign you all up when your at a low point - they are no better than door to door salesmen ripping off grannies. also you lot might want to check out: http://www.jobcentre plus.gov.uk/JCP/Cust omers/WorkingAgeBene fits/Jobseekerallowa nce/index.html

JC wrote:

tc wrote: I just cannot believe that Inkgish have , yet again, got away with mistreating its staff - I used to be a recrutiement consultant(don't aht me!0 and supplied templ staff to Inkfish, Telegen & TTMC: what-a-nightmare. at the time , about 5 years ago, most people walked out after a few weeks as they felt, quite rightly, that they were being mistreated: In my view - Call centre staff are used as cannon fodder (and I have worked in several myself, including amex, Telegen, Lloyds) Something needs to be done to protect people from employers treating them with such contempt. they want so much and offer very little in retunr. I feel for all you guys. Keep the faith and go to TTMC!

Well if that is not a blatant plug then i don't know what is. At the end of the day you make the job what it is, Inkfish is by no means perfect but it has a competant HR department and does 90% of the time have the best interest of its staff at heart. The fact is only how the current situation has been handled. This is not Inkfish 'Mistreating' it's staff, its a massive blunder that someone leaked information without truly thinking first. People love drama, and although this is a time of crisis for many PO employees, i think that you and i know that they will do what is right.

quote

bangwang wrote:
well surprise surprise stinkfish peeps who read this may reconginise me as i used to work on pohp and in my opinion what a load of ****,this is by far the worst company i have worked for EVER the management have no idea of how to run a company they may as well all have there heads in the sand as they would prob do a better job that way... im not at all surprised that this has happened people used to talk to me about this over 6 months ago and now the day has come. well what a shoddy disgrace i do not personally see how the management can have the ordasity to tell employees that they will \"help\" where they can u\'d be better getting a demented monkey to help u anyway i could go on all night about this matter all i have to say is AEISEL (american express insurance services europe lmited) u\'ll be much better off guys

JC wrote:
view - Call centre staff are used as cannon fodder (and I have worked in several myself, including amex, Telegen, Lloyds) Something needs to be done to protect people from employers treating them with such contempt. they want so much and offer very little in retunr. I feel for all you guys. Keep the faith and go to TTMC! First you seem to be saying how Call Centre staff are used for cannon fodder, and yet you finish up advising people to go and work at the Telemarketing Company. (TTMC) But once again it's not really about Inkfish 'Mistreating' it's staff... if that is really the case, it's about this CURRENT situation. You cannont please all the people all the time. A mistake was made, and i am **** sure that the internal meetings going on inside Inkfish over the last 24 hours are doing what they can to a)place a lid on this due to damage limitation, as this is potentially damaging for new business and b) keeping the staff from taking legal action.

tc wrote:

GB wrote: Boo-Hoo, For Years you Post Office people have behaved like your a cut above everybody else and act like your special. You all think that sales is below you and everything should be handed to you on a silver platter. Stop crying, and start looking for a job elsewhere - before the real scramble starts, because if you really think going to the Argus is going to do anything except p**s D&G/Inkfish off then i am afraid you are so very wrong. And the Union are just a load of leeches trying to sign you all up when your at a low point - they are no better than door to door salesmen ripping off grannies. also you lot might want to check out: http://www.jobcentre plus.gov.uk/JCP/Cust omers/WorkingAgeBene fits/Jobseekerallowa nce/index.html

Muppet - Have a heart man

Anonymous Agent wrote:
I currently work for Inkfish and feel that all these comments are simply people who left on bad terms (or currently hold some sort of grievance) with Inkfish. I have worked on several campaigns for a number of years and have been treated with great respect and understanding by the company. All the stuff get a LOT more support and help than most places I've worked for. It is unfortunate that the company has lost a big client but it is not Inkfish's fault. These things happen and it shouldn't be an excuse for miserable people to vent their anger onto the company. I am NOT a senior member of management so I have worked on the phones for a long time and couldn't be happier with the way that the company has treated me and my fellow collegues. The company provides many incentives to keep morale high (which many other companies do not provide) and the atmosphere is fun, light-hearted and very enjoyable. The management do not treat the agents any differently from each other. It is the people who are consistantly late, absent or failing quality requirement who end up disliking the company...which in my opinion is childish. And if someone is not happy with the amount of money being earned there, they need to remind themself that it is a telesales job at the end of the day and no one is forcing them to work there. The company management does its best to keep people happy, entertained and rewarded for their hard work and most people who work there will agree. Again, isn't it a coinsidence that most of the negative comments above are people who have left inkfish. I will rest my case but I seriously think that you should stop venting your anger on the company and find a job that you enjoy doing. I thoroughly enjoy working for Inkfish and plan to remain there as long as I can.

graham wrote:
So much for the postive news coverage the argus has given Inkfish over the last few months, making noises over its contribution to the local econonmy. Its clear the only way it was able to win contracts was to sell its workforce down the river. I suspect the senior staff will get bonuses just like they always do...

Marc Lloyd wrote:

graham wrote: So much for the postive news coverage the argus has given Inkfish over the last few months, making noises over its contribution to the local econonmy. Its clear the only way it was able to win contracts was to sell its workforce down the river. I suspect the senior staff will get bonuses just like they always do...

I\'m so very dismayed by most of the comments here. I have just finished working for Inkfish for the past 18 Months and I found the company to be progressive and without doubt the most Agent focused Call Centre based organisation I have had the pleasure to work for. They have a cutting edge Training & Development Programme, which I hasten to add cannot be matched by most similar organisations! All new staff are nurtured through a 3-4 week Induction-Developmen t Programme with intensive training and once the Agent is qualified there are equally impressive succession programmes for them to progress their careers. It\'s unfortunate that Post Office have moved the contract and that it effects a large proportion of staff, it\'s also unfortunate that disgruntled employees have chosen to air their views to an ever eager local journalistic institution. All those effected have a right to feel hurt by this decision, and I hasten to add a decision made SOLELY by the Post Office, however, all those who have commented in an unbelievably negative and sadistic fashion have obviously never been through the TUPE (Transfer of Undertakings) process. It\'s a legal framework put in place by the government with full support of the unions to ensure that employees are treated fairly in these kinds of regrettable outcomes. TUPE can take months and presents with Management with a Legal Minefield, designed to BENEFIT the Employee and NOT hinder them in any way. The management are currently working very hard to ensure staff are treated fairly, they have to ciontinue to hire staff onto this campaign as the TUPE regulations DEMAND that the processing of the work continues in an orderly fashion until such time as all points are in place to move the work with minimum effect to staff. The law does not demand of a company that it should provide redundancy payments to staff... it is merely a guidline and as suck Inkfish are actually going above and beyound the call of duty in providing redundancy of any kind. So... before anymore discgruntled ex-employees decide to vent their anger at a company who\'s HR Policy is to go above and beyond in it\'s defence of employees rights, perhaps they will read the above and take stock of what is in actuality one of the fairest and competant Call Centre Oragnisations on the south coast!

I'm so very dismayed by most of the comments here. I have just finished working for Inkfish for the past 18 Months and I found the company to be progressive and without doubt the most Agent focused Call Centre based organisation I have had the pleasure to work for. They have a cutting edge Training & Development Programme, which I hasten to add cannot be matched by most similar organisations! All new staff are nurtured through a 3-4 week Induction-Developmen

t Programme with intensive training and once the Agent is qualified there are equally impressive succession programmes for them to progress their careers.

It's unfortunate that Post Office have moved the contract and that it effects a large proportion of staff, it's also unfortunate that disgruntled employees have chosen to air their views to an ever eager local journalistic institution.

All those effected have a right to feel hurt by this decision, and I hasten to add a decision made SOLELY by the Post Office, however, all those who have commented in an unbelievably negative and sadistic fashion have obviously never been through the TUPE (Transfer of Undertakings) process. It's a legal framework put in place by the government with full support of the unions to ensure that employees are treated fairly in these kinds of regrettable outcomes.

TUPE can take months and presents with Management with a Legal Minefield, designed to BENEFIT the Employee and NOT hinder them in any way.

The management are currently working very hard to ensure staff are treated fairly, they have to ciontinue to hire staff onto this campaign as the TUPE regulations DEMAND that the processing of the work continues in an orderly fashion until such time as all points are in place to move the work with minimum effect to staff. The law does not demand of a company that it should provide redundancy payments to staff... it is merely a guidline and as suck Inkfish are actually going above and beyound the call of duty in providing redundancy of any kind.

So... before anymore discgruntled ex-employees decide to vent their anger at a company who's HR Policy is to go above and beyond in it's defence of employees rights, perhaps they will read the above and take stock of what is in actuality one of the fairest and competant Call Centre Oragnisations on the south coast!

mmmmmmm wrote:

Marc Lloyd wrote:

graham wrote: So much for the postive news coverage the argus has given Inkfish over the last few months, making noises over its contribution to the local econonmy. Its clear the only way it was able to win contracts was to sell its workforce down the river. I suspect the senior staff will get bonuses just like they always do...

I\\\'m so very dismayed by most of the comments here. I have just finished working for Inkfish for the past 18 Months and I found the company to be progressive and without doubt the most Agent focused Call Centre based organisation I have had the pleasure to work for. They have a cutting edge Training & Development Programme, which I hasten to add cannot be matched by most similar organisations! All new staff are nurtured through a 3-4 week Induction-Developmen t Programme with intensive training and once the Agent is qualified there are equally impressive succession programmes for them to progress their careers. It\\\'s unfortunate that Post Office have moved the contract and that it effects a large proportion of staff, it\\\'s also unfortunate that disgruntled employees have chosen to air their views to an ever eager local journalistic institution. All those effected have a right to feel hurt by this decision, and I hasten to add a decision made SOLELY by the Post Office, however, all those who have commented in an unbelievably negative and sadistic fashion have obviously never been through the TUPE (Transfer of Undertakings) process. It\\\'s a legal framework put in place by the government with full support of the unions to ensure that employees are treated fairly in these kinds of regrettable outcomes. TUPE can take months and presents with Management with a Legal Minefield, designed to BENEFIT the Employee and NOT hinder them in any way. The management are currently working very hard to ensure staff are treated fairly, they have to ciontinue to hire staff onto this campaign as the TUPE regulations DEMAND that the processing of the work continues in an orderly fashion until such time as all points are in place to move the work with minimum effect to staff. The law does not demand of a company that it should provide redundancy payments to staff... it is merely a guidline and as suck Inkfish are actually going above and beyound the call of duty in providing redundancy of any kind. So... before anymore discgruntled ex-employees decide to vent their anger at a company who\\\'s HR Policy is to go above and beyond in it\\\'s defence of employees rights, perhaps they will read the above and take stock of what is in actuality one of the fairest and competant Call Centre Oragnisations on the south coast!

Welcome HR to the message board.Ha ha the fairest and most competant call centres ever I dont think. Only fair Inkfish get a reply but bloody hell are you stupid ask anyone that works there plenty of people outside, they will tell you what they think. As for TUPE may well be in the best interest of workers if in the region but Northern Island!!!!! hey Marc why dont you move there

In The Know wrote:
Inkfish will get fined if they dont keep up its service level agreement with PO for the last few weeks, similarly the companies currently recruiting expect Inkfish to ramp-up to the agreed capacity in the agreed time. Therefore the company (not wanting to harm itself in anyway) are not offering the posistions to the PO staff about to be jobless. This would mean they don't hit targets on the campaign. Also they cannot hold out on the recruitment until PO closes as this will mean they are not providing the FTE they promised to the other campaigns. Now if that doesn't prove they are looking out for themselves at the expense of others, nothing will.

P.Doff wrote:
The Agents and Team Leaders in Inkfish Brighton are NOT stupid but are certainly treated as such by 'the management'. 1) Inkfish do not care about their staff. Most of the negative stuff said here is absolutely true, I experienced it myself over a number of years. Anyone above Team Leader in the company seems to be part of an elite group, everyone else is seen as nothing more than a number. 2)The training department spend a lot of their time writing courses that have no impact whatsoever and are pretty much given free reign to do what they like and this doesn't include helping and supporting the people who need it. 3) If you work there, get out and work for a company that values you.

VLR wrote:
Everything I have said on here is fact, heard "out of the horses mouth" so to speak. Therefore I cannot say who I am. But I can say this, I am getting out of this company so fast you won't see me for dust, even though my job is safe. It is only a matter of time until it happens to everybody else. Also, what "In the know" said about not offering jobs to PO staff due to SLA's is also 100% true, I have heard this first hand from the people making the decisions. I do agree that people should get out there, get a better and more worthwhile job and pick themselves up. However I do not believe that Inkfish should be allowed to get away with this. Of course it will... But it should not.