Sussex TV viewers angry at losing channels (From The Argus)
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Sussex TV viewers angry at losing channels
2:30pm Friday 2nd October 2009 in
Angry TV viewers has been inundating The Argus with calls after losing channels since they retuned their televisions and set top boxes.
On Wednesday thousands of people across Sussex had to retune their digital TV equipment to keep Five.
But the move has backfired as some can no longer get the channel and have even lost other channels.
Over the last two days our phones have not stopped ringing with our readers asking for help to retune and to complain they can no longer watch their favourite shows.
The Argus tried its best to help guide people through the confusing retune with varying degrees of success.
By yesterday calls coming into us were from viewers who had managed to retune but who had lost channels.
To further compound the headache some digital boxes stopped working as well.
The boxes which will no longer work are: the Daewoo models DS608P and SV900, Labgear DTT100, Triax DVB2000T, Portland DP100 and Bush IDVCR01.
A Freeview spokeswoman said: “The vast majority of viewers appear to have retuned without any problems.
“It is rare for people to lose channels but sometimes a second, or third, retune may be required to resolve these issues.
“We would advise viewers to check cables and connections and then perform a full retune, sometimes called a 'first time installation' or 'factory reset', in order to pick up all available channels in their area. If, after this, viewers are still missing channels, we would recommend they contact the manufacturer. All signals are broadcasting as expected.”
If you are having difficulty retuning you can contact 08456 05 11 22 or visit www.tvretune.co.uk
Comments(13)
Granny
says...
3:30pm Fri 2 Oct 09
censored
says...
3:47pm Fri 2 Oct 09
Conor
says...
4:09pm Fri 2 Oct 09
cantmoveforbins
says...
5:49pm Fri 2 Oct 09
Short of news? Try localising a national issue - it's easy:
1) Take an issue affecting everyone in the press
2) Prefix the headline with 'Sussex'
Of course it stands to reason that if you have problems with your AV gear the first port of call should be the local paper .
I'll bet that's what is says in the User Operating Guide:
"Contact local newspaper for details"
HF05
says...
5:50pm Fri 2 Oct 09
Surely the Argus is the first port of call for every consumer problem.
Sweepster
says...
5:52pm Fri 2 Oct 09
censored wrote:Oi! Oi!
Anyone who's favourite shows are on Five really needs to learn a bit of quality control...
Home and Away.
It doesnt get much better than that!!
VoiceofUnreason
says...
6:42pm Fri 2 Oct 09
With refernce to the box/flat screen.....a roll of duck tape,a six inch nail and some blu-tak should do it.
Acheron
says...
7:06pm Fri 2 Oct 09
There was a recognised problem on the Wednesday with 5 which meant that after the retune some people didn't get it, but this was published as a temporary fault and would be fixed in due time. Again, freely available information for those who could be bothered.
It's been one of the nicest Septembers weatherwise, so why are people complaining about TV. Get out and enjoy the outdoors, it's better for you and a walk along part of the South Downs might help you appreciate what a lovely place we live in!
Tye
says...
8:36am Sat 3 Oct 09
Puzzled John
says...
8:51am Sat 3 Oct 09
Tye wrote:FWIW not all flat screen TV's are digital - it's only relatively recently that most have been sold with integrated freeview, and even now some of the cheaper ones will only receive an analogue signal
Was this a joke ? surely all flat screen "tellys" are digtal so there's absolutely no need to wste money on getting a digibox
As to whether the original comment was a joke - you decide!
Tye
says...
8:23am Sun 4 Oct 09
Granny wrote:Did you not hear of the arguments by the BBC?
What do viewers expect if it is free? Could it be collusion between the satellite and cable companies to get more business?
They were spitting feathers that many many millions of the TV licence tax had been given to a quango to ensure there's lot of advertising about the situation, that registered disabled, OAPs(?) + some others will get new aerials if needed and digiboxes provided and then set up for them
Realdeal
says...
8:05pm Mon 5 Oct 09
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Peacehaven Paul says...
3:15pm Fri 2 Oct 09