2:30pm Friday 2nd October 2009
By Richard Gurner
Angry TV viewers has been inundating The Argus with calls after losing channels since they retuned their televisions and set top boxes.
On Wednesday thousands of people across Sussex had to retune their digital TV equipment to keep Five.
But the move has backfired as some can no longer get the channel and have even lost other channels.
Over the last two days our phones have not stopped ringing with our readers asking for help to retune and to complain they can no longer watch their favourite shows.
The Argus tried its best to help guide people through the confusing retune with varying degrees of success.
By yesterday calls coming into us were from viewers who had managed to retune but who had lost channels.
To further compound the headache some digital boxes stopped working as well.
The boxes which will no longer work are: the Daewoo models DS608P and SV900, Labgear DTT100, Triax DVB2000T, Portland DP100 and Bush IDVCR01.
A Freeview spokeswoman said: “The vast majority of viewers appear to have retuned without any problems.
“It is rare for people to lose channels but sometimes a second, or third, retune may be required to resolve these issues.
“We would advise viewers to check cables and connections and then perform a full retune, sometimes called a 'first time installation' or 'factory reset', in order to pick up all available channels in their area. If, after this, viewers are still missing channels, we would recommend they contact the manufacturer. All signals are broadcasting as expected.”
If you are having difficulty retuning you can contact 08456 05 11 22 or visit www.tvretune.co.uk
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