Brighton and Hove supermarkets caught overcharging customers (From The Argus)
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Brighton and Hove supermarkets caught overcharging customers
12:00pm Thursday 17th December 2009 in
Shoppers are being charged the wrong amount at the tills by supermarkets.
Research from Brighton and Hove City Council’s Trading Standards team shows up to half of goods bought from big stores are incorrectly priced.
Every supermarket visited by council officials charged the wrong price for a group of items picked off the shelves.
The results have prompted the local authority to issue warnings to the unnamed chains to price their products properly.
The research, which has been put together over the last few months, looked at supermarkets who failed to match shelf prices with the amount charged at the till.
It showed the worst performing store had errors on 48% of 150 items checked by the trading standards officials.
This included a combination of undercharging, overcharging or incorrect multi-offers.
Comments(23)
Hove1974
says...
12:47pm Thu 17 Dec 09
tpebop...
says...
1:02pm Thu 17 Dec 09
It's happened to me many times.
HAPPY SHOPPING !!!
sussex tiger
says...
1:09pm Thu 17 Dec 09
sussex tiger
says...
1:11pm Thu 17 Dec 09
Tye
says...
1:14pm Thu 17 Dec 09
sussex tiger wrote:The authorities refused to supply the Argus with this information - is that their fault?
so why print a story and not back it up with the names, then we know where to avoid look after your readers not the store,s involved
I bet you'd soon go on about the argus being gagged if they didn't report the story at all.
Crikey its head you win, tails and argus looses with you :)
Can I also point you to the comments area of any national paper web site - they NEVER allow any unfavourable comment- try it and see!
Nick Brighton
says...
1:14pm Thu 17 Dec 09
Ban the Whingers
says...
1:32pm Thu 17 Dec 09
Jo Wadsworth
says...
1:49pm Thu 17 Dec 09
Nick Brighton wrote:In response to the comments about naming the supermarkets, I'd like to clarify that we did ask the council for the names, but they refused to give them to us. But Nick, you're absolutely right about putting in a Freedom of Information request - and we are in the process of doing that.
A Freedom of Information request to B&H City Council should do the trick. The Argus could do it.
Living in the real world
says...
2:49pm Thu 17 Dec 09
Ban the Whingers wrote:Correct.
The tills are the point of sale and the price that flashes up there is all that matters really. That is why the can't tell you names as they have not done anything wrong.
Any price on a shelf edge is only "an invitation to buy" and the till price is the point of sale, unless there is a price printed or diplayed on the actual item.
Even if this is so a store can refuse to sell it at an incorrectly priced sum if they want.
One of the few times the law is in oue favour is breakages which they say must be paid for, they can only charge the price they paid for it and not the retail ticket peice
cookie_brighton
says...
2:50pm Thu 17 Dec 09
Conor
says...
2:57pm Thu 17 Dec 09
It was up for about three weeks, despite my pointing it out to staff several times.
davyboy
says...
3:35pm Thu 17 Dec 09
Old Dog
says...
4:27pm Thu 17 Dec 09
Forbes Coleman
says...
5:42pm Thu 17 Dec 09
Living in the real world wrote:Wrong. Here's how it works:
Ban the Whingers wrote:Correct.
The tills are the point of sale and the price that flashes up there is all that matters really. That is why the can't tell you names as they have not done anything wrong.
Any price on a shelf edge is only "an invitation to buy" and the till price is the point of sale, unless there is a price printed or diplayed on the actual item.
Even if this is so a store can refuse to sell it at an incorrectly priced sum if they want.
One of the few times the law is in oue favour is breakages which they say must be paid for, they can only charge the price they paid for it and not the retail ticket peice
The price on the shelf IS an invitation to buy.
HOWEVER
Any store can refuse to sell an item to you at the price, provided they take all the items off the shelf at the time of refusal for repricing. Fact.
I know because I was a manager that did this. Trading Standards were called in and confirmed that I was within my rights to do this. Head Office then went over everyone's heads and pretty gave the customer the product in question. Nothing like backing up your staff.
Tye
says...
6:41pm Thu 17 Dec 09
strange fish
says...
6:41pm Thu 17 Dec 09
I dont trust them any more.
I'd rather go down the market and give my hard earned cash to trusty blue travelling folk!
gingersandy38
says...
9:25pm Thu 17 Dec 09
tpebop...
says...
8:06am Fri 18 Dec 09
gingersandy38 wrote:Maybe you should pay the bill then ?
what's the point in giving half the story. When the final part has been missed. We as consumers should actually be allowed to know who the stores are. Then we can make our own decision. Stopped shopping in tescos after the way I was treated.
No, ONLY JOKING
Salisbury's in Hove, I was constantly being overcharged and charged twice for the same thing
WS
says...
11:33am Fri 18 Dec 09
tpebop...
says...
12:21pm Fri 18 Dec 09
WS wrote:And that's why Tim Sainsbury is not short of a bob or two, didn't granny tell you look after the pennies and so on ?
Sainsbury has a great deal the other week, offering an individal item at £1.67 or 3 for £5! A saving of a whole 1p!
Andy R
says...
2:53pm Fri 18 Dec 09
getback
says...
10:14am Tue 22 Dec 09
As for Managers like Forbes Coleman (that got over ridden, hahahaha), probably a Librarian would be a better job for you??
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Voice of Unreason says...
12:30pm Thu 17 Dec 09