Residents and traders report Brighton post problems

Residents and traders have been contacting The Argus to complain about the service they are receiving from Royal Mail.

It comes after we revealed that hundreds of parcels are lying dumped in a sorting office in North Road, Brighton, because postmen say they do not have time to deliver them.

The Royal Mail press office admitted there were "small delays" to deliveries.

Today we call on our readers to tell us about any problems they have been having with post.

Call Bill Gardner on 01273 544531, email bill.gardner@theargus.co.uk or tweet to #sussexpost

Comments(23)

charlie smirke says...
10:31am Thu 29 Mar 12

I sent a parcel to Wakefield on the 9th March, this has still not been delivered. Another posted on 19th March to Sheffield, also not delivered. Earlier this month, I waited almost 4 weeks for a parcel sent to me. I have stopped using the Royal Mail. Their service is appalling, totally unacceptable. I am beyond disgusted with them and their attitude to customer service.

Phani Tikkala says...
12:00pm Thu 29 Mar 12

Post deliveries every other day now.

Maybe if they didn't have to carry so much junk mail around with them (e.g. pizza menus, directline voucher books, etc.etc.) they'd actually be able to deliver the post on time

Archie Bun says...
12:30pm Thu 29 Mar 12

Phani Tikkala wrote:
Post deliveries every other day now. Maybe if they didn't have to carry so much junk mail around with them (e.g. pizza menus, directline voucher books, etc.etc.) they'd actually be able to deliver the post on time
They get money for the junk mail. Royal Mail of course, not the postie. Now with the rising price i would gladly use someone else if i could.

Ballroom Blitz says...
1:02pm Thu 29 Mar 12

I had a parcel sent from Worthing second class that took a week to arrive.
It normally takes 2 days - which is too long anyway to travel 10 miles.
Our postie has said that they only deliver parcels every other day, whatever the 'head office' says.

toldsloth says...
1:37pm Thu 29 Mar 12

Come on Argus, HOW MANY compaints have you received?

I'll bet its less than 10...........

Yet another non-story. Obviously slow in the newsroom today!

That is Correct says...
2:57pm Thu 29 Mar 12

On a brighter note but not repo rted here....

Brighton is to host a major European summit. But what sort of change does such a large event bring to a city, town, or even a village?

Where is Schengen? OK, Maastricht? Er, Bretton Woods, anyone?

It's a fair bet that most people in the UK have no idea.

But, if only for a few days, statesmen have gathered in these otherwise internationally obscure locations where treaties were signed and agreements reached, changing hundreds of millions of lives.

Schengen, a village in Luxembourg, was where European leaders decided to end the need for passports to travel around much of the continent.

Maastricht, a city in the the Netherlands, was the birthplace of the euro and the modern European Union.

And Bretton Woods, a hamlet in the north-eastern United States, was where the rulers of the world's economies set up the International Monetary Fund and the World Bank.
'Global stage'

Next month it is the turn of Brighton, an established seaside resort on the south coast of England, to host such a gathering.

The Council of Europe will decide whether to accept a substantial rewriting of the European Convention on Human Rights to allow national courts more powers.
Schengen steel memorial The people of Schengen are very proud of their place in European history

If so, the "Brighton Declaration" will enter the history books.

The resort is used to hosting domestic political conferences, but the city's Green Party-run council is expecting great things.

The cabinet member for tourism, Geoffrey Bowden, told the BBC: "It does put things on to a sort of global stage, or at least a European one.

"It will certainly raise our profile among the people with spending power."

Five hundred delegates from the Council of Europe's 47 member states are expected to attend the conference.

Mr Bowden predicts more people will be encouraged to visit the city of Brighton and Hove in the longer term.

Maybe it will become a shrine for Eurosceptics.
'Sense of freedom'

Large cities like Rome, Paris and Lisbon have little need of a profile boost of the type accorded by the Brighton event.

john5001 says...
3:00pm Thu 29 Mar 12

shoreham still has the same high standard . never had a problem. fingers cross never will

That is Correct says...
3:02pm Thu 29 Mar 12

That is Correct wrote:
On a brighter note but not repo rted here....

Brighton is to host a major European summit. But what sort of change does such a large event bring to a city, town, or even a village?

Where is Schengen? OK, Maastricht? Er, Bretton Woods, anyone?

It's a fair bet that most people in the UK have no idea.

But, if only for a few days, statesmen have gathered in these otherwise internationally obscure locations where treaties were signed and agreements reached, changing hundreds of millions of lives.

Schengen, a village in Luxembourg, was where European leaders decided to end the need for passports to travel around much of the continent.

Maastricht, a city in the the Netherlands, was the birthplace of the euro and the modern European Union.

And Bretton Woods, a hamlet in the north-eastern United States, was where the rulers of the world's economies set up the International Monetary Fund and the World Bank.
'Global stage'

Next month it is the turn of Brighton, an established seaside resort on the south coast of England, to host such a gathering.

The Council of Europe will decide whether to accept a substantial rewriting of the European Convention on Human Rights to allow national courts more powers.
Schengen steel memorial The people of Schengen are very proud of their place in European history

If so, the "Brighton Declaration" will enter the history books.

The resort is used to hosting domestic political conferences, but the city's Green Party-run council is expecting great things.

The cabinet member for tourism, Geoffrey Bowden, told the BBC: "It does put things on to a sort of global stage, or at least a European one.

"It will certainly raise our profile among the people with spending power."

Five hundred delegates from the Council of Europe's 47 member states are expected to attend the conference.

Mr Bowden predicts more people will be encouraged to visit the city of Brighton and Hove in the longer term.

Maybe it will become a shrine for Eurosceptics.
'Sense of freedom'

Large cities like Rome, Paris and Lisbon have little need of a profile boost of the type accorded by the Brighton event.
loved the BBC Quote...

"Brighton, famed for its bohemian and bacchanalian excesses as much as its piers and Royal Pavilion, is also planning a rather sombre and intellectual commemoration"

man290663 says...
4:33pm Thu 29 Mar 12

We used to get post every day at around 7:30 - 9:30, now the new system is working our post now arrives on alternate days (tues, thurs and sats only) after 2pm.

Ive taken to ordering from companies that do not use royal mail for parcels and pay the extra for DHL, UPS etc or for urgent post the only way to actually get it is to pay the extra for special delivery as so far that doesn't seem affected. odd thing is - I can see the delivery office from my window!

winalot says...
4:50pm Thu 29 Mar 12

they are too busy getting tattoos to deliver parcels !

fedupwithgreens says...
5:46pm Thu 29 Mar 12

If i was his majest the king id be very embarrased that the mail service is called 'royal mail' what a joke

fedupwithgreens says...
5:49pm Thu 29 Mar 12

Archie Bun wrote:
Phani Tikkala wrote:
Post deliveries every other day now. Maybe if they didn't have to carry so much junk mail around with them (e.g. pizza menus, directline voucher books, etc.etc.) they'd actually be able to deliver the post on time
They get money for the junk mail. Royal Mail of course, not the postie. Now with the rising price i would gladly use someone else if i could.
Problem: junk mail
Solution: return writing postage will be paid be recipient,problem solved,no more junk mail( worked for me)

epiphany says...
8:38pm Thu 29 Mar 12

I feel I am missing out...never had a letter or parcel delayed to my knowledge.
Did make enquires about using an alternate company as a social experiment to send a 100g letter.
In the region of £20 (including vat)..guess this is probably more in the region of the actual cost ? With all the will in the world still cant see how RM can transport a letter from Brighton to Glasgow for 60p..no wonder they are struggling.

phoenix123 says...
9:28pm Thu 29 Mar 12

Give the jobs to the polish guys,hard workers,at least recorded delivery items would be signed by me instead of the postman as he cant be bothered to come back


Are you really that thick? The Postman only has to put a Docket through the letter box, so you would have to come and collect it or make alternative arrangements.He is doing you a faver you stupid Plonker.

pleasantlydisturbed says...
9:29pm Thu 29 Mar 12

£20 to send a letter "epiphany?" Do a bit more research!
We send parcels with Fed Ex for £ 6.50 and they will collect from us too...

In the mean time, we have had no post from RM on Thursday last week and on Monday and Tuesday this week. We have complained to RM customer services and they denied any problem.

charlie smirke says...
9:55pm Thu 29 Mar 12

also discovered their "track and trace" system doesn't work properly either.....

albion seagull says...
9:56pm Thu 29 Mar 12

Well I don't know bout everyone else but I seem to get 2 posited a day for some reason pretty baffling since they scraped the 2 nd delivery.

albion seagull says...
9:58pm Thu 29 Mar 12

*posties.

Metro Reader says...
10:25pm Thu 29 Mar 12

http://www.royalmail
.com/price-finder

the link above shows the target delivery times, 1st class is aimed for one day, 2nd class 3 days.

Perhaps if the Argos did not put so many FoI requests in then the Brighton post would be delivered.

leobrighton says...
10:54pm Thu 29 Mar 12

Why doesn't the Argus get out on the streets and ask what the people think of the paper nowadays? That would make for an interesting story.

jamie-hove says...
9:31am Fri 30 Mar 12

Door bell went at 8am this morning and a very polite polish guy told me that he was an "emergency postman" drafted in from east grinstead to help clear the backlog. He described the brighton office as chaotic and said that a whole load of postmen have been brought in from other areas to clear it. My parcel had been posted first class on the 15th March ....and it is now useless as it was needed for a specific research project. The brighton post office management should be named and held account for yet another scandalous mess that can have a very real impact on the lives of local business, as well as everyone waiting for gifts.

Maxwell's Ghost says...
10:22am Fri 30 Mar 12

When the Royal Mail is privatised the first thing to be axed will be door-to-door deliveries and residents will be collecting their post as they do in many EU countries and north America from a post centre.
Be careful what you wish for.
At least with RM deliveries you can collect undelivered parcels from the town centre unlike those idiots at HDN and other private delivery companies who I refuse to use.

newdeal says...
4:43pm Sat 31 Mar 12

My daughter waited 12 days for her parcel - dispatched on 19th March, 1st class. We asked the postman earlier in the week and he said there was a problem, but they were trying to sort it out.
In the last few days that parcel and a lot of other post has been delivered. There appears to 3 postmen round here at the moment!

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