On call for new digital TV service

2:13pm Tuesday 13th May 2008

A new team at one of Brighton's biggest call centres is celebrating a busy week following the launch of a new digital satellite TV service.

Inkfish, based in Queen Square, won the customer service contract for Freesat, a not-for-profit company jointly owned by the BBC and ITV providing more than 80 channels, including free high definition (HD) programmes.

It is available to 98% of UK homes, including those that cannot receive Freeview, and will mean customers make only a oneoff payment for a digital box, satellite dish and installation.

Since the launch on Tuesday, Inkfish has dealt with thousands of calls from interested customers.

Tracie Huggins, programme manager for the Freesat campaign, said: "It has been great so far. We have had a lot of customers phoning in really excited about the product.

"This week has been really busy.

We have been dealing with between 100 and 200 calls before 10am every day."

Inkfish operations manager, Ben Dale-Gough, said: "We are really excited about this. We have started with a team of 20 people but there is huge scope to grow.

"Sky and Freeview deal with millions of customers and there is no reason why Freesat can't do the same."

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