A CAMPAIGN group supporting bus users has called for a travel information kiosk they say is “often closed” to provide better customer service.

Brighton Area Buswatch claims the information kiosk at Churchill Square, which is run by Brighton and Hove Buses, is not open enough and is understaffed, leading to frustration over lack of support.

Andrew Boag, chairman of the group, said he has been raising the issue with Brighton and Hove Buses for the past five years.

Mr Boag said: “The erratic opening of the Churchill Square kiosk is a clear failure.

“With summer at last approaching, this is the welcome many visitors and potential bus passengers see at Churchill Square.

“These are the busiest bus stops in the city and the information kiosk should be very busy, but all too often it is closed.

“The result is that people with enquiries ask bus drivers or walk away.

“Enquiries made to bus drivers delay buses, which is very frustrating for those already on board who want to get moving.

“It creates congestion too when buses behind cannot pass and leads to increased emissions within the low emission zone.”

Martin Harris, managing director of Brighton and Hove Buses, said the booth is mainly used for “roadside operational issues”.

Mr Harris said: “It’s a very busy hub so having someone there helps to reduce congestion, keep buses moving and minimise the need to take a bus out of circulation for any reason.

“Frequently the supervisor is not in the booth.”

Mr Harris said the supervisor will help customers with their enquiries if they are available at the booth.

Customers are advised to use the One Stop Shop based in North Street or the company’s reception in Conway Street, Hove.

The company is looking to “refresh” the booth’s design to better inform customers how to get to the One Stop Shop.