AN ANGRY resident received a council payout after it neglected to collect his bins for 11 weeks.

Brighton and Hove City Council was ordered by a Government inspector to pay £150 to Mr L, who cannot be named for legal reasons, because they missed multiple rubbish collections at his house.

The Brighton resident claimed the council failed to collect his recycling for 11 weeks on one occasion.

He said the build-up of rubbish in the cul-de-sac where he lives meant he could not push his pram on the pavement. When Mr L reported missed collections, the council rarely responded.

So the father took matters into his own hands and took his uncollected waste and recycling to the local tip.

In Brighton and Hove, general rubbish should be collected weekly, while recycling must be collected fortnightly.

The city council claimed the problem with recycling started when old vehicles were replaced with larger vehicles which could not fit down his road.

It pledged to send a small access crew to collect the road’s bins.

But Mr L complained to the council in May and August 2018 because his situation did not change.

After further complaints, the council sent Mr L a cheque for £50 and told him it relied on staff doing

overtime to collect from his road.

But in November last year he claimed there had been no collection down his road for almost five weeks.

When grilled by the Local Government Ombudsman, which polices councils across the country, the city council admitted there had been problems with bin collections “since July 2017”.

The Ombudsman said: “This was a persistent, recurring problem throughout 2018, which Mr L and other residents must have found deeply frustrating.

“I am satisfied it [the council] was at fault to allow this failure to continue for such a prolonged period, no matter what its cause.

“The injustice this caused Mr L includes avoidable distress and the time and trouble to which he was put.”

In 2018, council data showed missed bin collections occurred almost every week.

A meeting of its environment committee blamed this on a shortage of drivers and crew due to annual leave and illness.

After the Ombudsman’s investigation, the council said it was now using smaller wagons to collect rubbish, but “poor parking” from residents meant its vehicles sometimes could not access smaller roads.

The council also pledged to review its complaints system after Mr L had to wait two months for a response to his second complaint.

It has agreed to send Mr L a written apology for the missed collections and pay him £150 for the inconvenience.

The council will also monitor collections for his road for the next three months.

The news comes after Mark Turner, secretary of the Brighton GMB trade union, said a summer bin strike was “very likely” after members voted in favour of action because of alleged “anti-trade union activity”.

But Rachel Chasseaud, head of the council’s Cityclean service, said

her workers had no reason to strike.