UP FRONT I must confess to being an old git, set in my ways, a bit of a luddite who cannot see why; just because we can; change is forced on everyone.  However I know that for the vast majority of fans a cashless society is enviable and holds no fears.

Also I can see the benefits for the football club of going cashless.

No cash to reconcile, less temptation for fraud, cheaper insurance and the like. Which saves the club much needed money.

But for me I have serious doubts which I really hope the club seriously considers, and takes into account when rolling out this ‘C’ change in interaction with its customers.

>> SEE ALSO: Albion plans for a cash-free Amex stadium

I want the club to recognise that not all progress is good and that checks need to be in place to ensure IT is used for good.

My concerns are my privacy. All my transactions will be known to everyone who has access to the data.

Extra checks need to be in place to keep that data secure and assurance that it will not be sold on.

My security. A lot of fans do not take a wallet into such a crowd. Pickpocketing is a major worry.

Now that miscreants know all 30,000 will have a wallet of some sort. There is the potential for the Amex to be targeted.

Young fans, 15/16 year olds, most have no bank  accounts or bank cards. Yet want to be independent and go to the game unchaperoned.  

The club can help (and make a shilling) by issuing a BHA Fans card which can be pre loaded for use at the ground and shop. With some sort of pay back for loyalty?

Visiting fans. When I went to Spurs and Palace it was a surprise to find them cashless, and a major inconvenience. The fan base is key to the wellbeing of the club and must be listened to and we need to know that our views are taken into account.

Commerce is all powerful but must be tempered with the wishes of the lifeblood of the club - the fans. I’ve been involved in football for nearly 70 years as spectator, player, referee, coach of a boys team and fan. 

Many fans have experience to be tapped into. The club should use that knowledge and experience.There is a need to speed up service. Oh yes please. The use of young trainees in the food outlets is admirable.

Yes to before and after kick off, but at half time? Other options could be tried before going cashless - dedicated queues.

By now the food and drink franchise companies must must know their best sellers. Have them lined up ready at half time. Have card only queues to see if they work and are popular Peripatetic sellers. A

lso has the club asked for  feedback from Spus fans (maybe not Palace if we want useful comments)?

And hot drinks really should be served in an area away from the main jostle. Have you tried carrying two pints, a pie and a coffee through the half time melee?

Kenneth Warren,

Address supplied