A WATER company has made “significant strides” towards improving their services, a watchdog has said.
A report from the Consumer Council for Water has said Southern Water is “improving” its standing in the industry.
According to the company itself, written complaints have dropped by more than a quarter over the last year.
Billing head Mark Field said it was a “testament” to the firm’s employees.
He said the company was “focusing on proactive customer case management” and improving billing across its area.
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