A CARE home has been told to improve by a watchdog which found there were not enough staff to help people get up in the morning.

Haven Care Home in Telscombe was visited by the Care Quality Commission (CQC) in August after a previous inspection found it was in breach of safety regulations.

The home looks after 28 people with a range of health care needs.

Inspectors found that people who were cared for in bed or spent the majority of time in their bedrooms and were unable to use their call bell, were not regularly monitored.

It said: "During our inspection, we observed that care staff on the first floor were busy throughout the morning.

"They told us there were not enough staff to get people up in a timely way. One staff member told us at 11.32 am they still had two people who needed support to get up."

However, a number of improvements have been made to the service following the watchdog's previous inspection.

Improvements had been made to staffing and there was now a permanent team of staff that knew people and their needs well.

Safeguarding processes had improved at the home in Telscombe Cliffs Way. Staff were able to identify different types of abuse and knew how to report any concerns appropriately

Improvements had been made to the management of people's topical medications, however more oversight was needed to ensure that topical medication administration records were completed accurately.

The CQC report said: "At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

"However, the service remains rated requires improvement. Further time is needed to allow these improvements to be fully implemented and embedded into everyday practice."

A spokesperson for the Home said: “The health, safety and wellbeing of our residents is our number one priority, and we take all feedback from the Care Quality Commission very seriously.

“At the time of the inspection we had a number of vacancies that we were recruiting for, and we are pleased to say we now have in post a new Deputy Manager, a Wellbeing Leader, as well as more Nurses. These changes in our team will mean Residents are cared for by permanent staff that they know and trust, and that all Colleagues can dedicate more time to each resident.

“We are pleased that improvements have already been recognised by the Care Quality Commission and the local authority, and we are working closely with all relevant authorities to make sure these efforts are sustained. We are determined to continue to make improvements and we are confident that, by the time of our next inspection, the Care Quality Commission will be able to see further improvements.”