I read today's Andy Winter column about Royal Mail with interest.
A friend of mine who is elderly has mobility issues. He lives in Portslade and had an appointment at Worthing Hospital yesterday, March 6.
There was some doubt as to whether he would be able to get hospital transport, and public
transport would involve three bus journeys taking up to two hours.
He had phoned the number on the letter that he had received for confirmation but could get no reply. I therefore drove him to his appointment.
Only 30 minutes after I had dropped him he asked me to go and pick him up.
His appointment had been cancelled.
When he arrived home, good news, the cancellation letter had arrived. It was dated February 28 and post marked March 1. It had arrived on March 6, five days later.
It appears that hospitals don’t use emails or contact patients by phone.
Clearly hospitals can no longer rely on our postal system when contacting patients.
Ron James
Portslade
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