A care home locked a resident into their room while staff worked unsafe 90-hour-weeks, a report has found.

Some practices at the Greenways Care Home in Effingham Road, Crawley were described as “undignified and institutionalised” during inspections of the home in February and March.

Inspectors from the Care Quality Commission (CQC) deemed that the service was not safe, adding that one resident was locked in their room for 12 hours a day. Staff were not consistently keeping records of incidents.

The care home, run by Adelaide Care Limited, was rated Inadequate and has been placed in special measures.

Natalie Reed, CQC deputy director of operations in the south, said: “When we assessed Greenways, it was concerning to see the lack of strong leadership displayed by the provider, Adelaide Care Limited and the culture it created didn’t enable staff to deliver person-centred care.

“We found that incidents and accidents weren’t always recorded in detail with actions taken on how to reduce the risk of them happening again.

“Staff weren’t consistently keeping records when someone diagnosed with epilepsy had a seizure. In another case, someone experienced heightened anxiety around another resident but details about this so it could be avoided in future, were lacking.

“The service wasn’t supporting people to live independently, and decisions weren’t always made in their best interest.

“Staff locked a resident into their living space for long periods of time, with no way for them to visually monitor their wellbeing while this occurred. This restrictive practice is unacceptable.”

The CQC inspection also found that record-keeping around medicine “wasn’t always safe”, with guidance around someone who was prescribed paracetamol having the same wording as someone who was prescribed anti-psychotic medication.

The care home was downgraded from Good to Inadequate.

The CQC says they expect “rapid and widespread” improvements and will “take action if people are not receiving the care they have a right to expect”.

Adelaide Care Limited was approached for comment.