I read with interest how Beckie Williams was unhappy with Marks & Spencer’s policy of charging extra for underwear in large sizes (The Argus, July 18).

I sympathise with her. I tried to buy some new bras from M&S a month ago – having lost weight over the past 12 months I really needed to get the new me measured up and the size right.

I was told by the assistants that I would have to wait two and a half hours for a fitting.

I found this totally unacceptable so complained to the supervisor who told me that she was sorry but that’s how it is there.

When I returned home, I went on the internet and complained again to M&S.

Again I got the “I am sorry, but...” routine, nothing else.

It seems to be a law unto itself. I for one will not be buying anything there again.

As a post script, I then went to George Street, Hove, and found a bra shop.

I was immediately measured up by a pleasant, helpful young lady and ended up not only getting the perfect size but also paying much less then I would have at M&S.

Diane Jones, Oakdene Gardens, Portslade