Staff turnover in call centres is averaging 25 per cent because of growing problems recruiting and retaining workers, a survey has revealed.
A survey of 125 firms employing 112,000 staff in more than 300 call centres showed more than half were finding it difficult to hold on to their workforce.
Despite the problems, most of those surveyed by Incomes Data Services expected the number of call centre workers in the UK to increase over the next year.
Friday September 5, 2003
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