A European boss at American Express said workers in Brighton and Hove should not worry about their job security.
The company, the biggest private employer in the city, has opened a call handling centre in India, sparking job fears among workers at Amex House, Edward Street, Brighton.
But Caroline Lombardelli, Amex head of customer services in Europe, said the firm has no plans to cut jobs.
She said: "We don't have any plans to up sticks and move this operation anywhere.
"The aim is to keep people employed here and, as the company grows, take some options to think about the globalisation of our company."
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