Her wedding should have been the happiest day of Carol Hilton-Bradley's life.

The bride was looking forward to walking up the aisle and saying "I do" to long-term partner Tristan Bradley.

But she says it turned into a catalogue of disasters.

The couple claim their luxury bridal suite was double booked and, adding insult to injury, they got a parking ticket.

But they say the worst part of the day was the "awful" service during a £3,000 reception at the Royal Albion Hotel in Old Steine, Brighton.

The couple have demanded £1,500 in compensation from hotel managers after submitting a dossier of 29 complaints.

But after six months they have been offered nothing more than a free hotel stay and are threatening to sue the company.

The hotel management has refused to comment on the allegations made by the couple.

Carol, 28, of Cowley Drive, Woodingdean, Brighton, said: "It was my dream wedding.

"I had a white dress, the church, the car, flowers but it was ruined by the fact the reception at the hotel was just awful. "The event was just a complete let-down. Even in the wedding video you can see us rowing about it.

"They were not ready when we got to the front door, the room was double booked and it just spiralled from there."

The tour operator, who has a five year-old-son called Jordan, added: "It has been on my mind all that time and I even wake up thinking about how we can sort this out."

Ambulance driver Tristan, 29, used to work as a chef at The Grand in Brighton and knows how hotel wedding functions should be organised.

He said: "This was the most important day of my life by far and this has destroyed it.

"They had four wedding coordinators from the time we first booked the wedding to the day itself.

"We spent a year organising it and had 20 meetings with the hotel, even down to what we wanted the table decorations to be. I am going to sue if they don't do anything about this."

Among the litany of complaints listed by the couple was the photographer was not given his room, fire alarms rang out during the reception and food was served late.

It is claimed staff said they were too busy to serve coffee, guests were allowed to go hungry, there was only one bar staff member serving 140 guests and sandwiches were dropped on the floor and not replaced.

Details like making sure the bride had the non-alcoholic wine she ordered, or that wedding flowers were kept in water and the right sauces were served were all left unattended, the couple allege.

The problems continued the following morning when, they claim, the jacuzzi failed to work.

The wedding cost a total of £12,000 and the couple are trying to raise money and get advice before launching their legal battle.

Tristan added: "We have been complaining for six months but now they are totally ignoring us. We've not heard back at all." Jessie Humphreys, the conference and banqueting manager at the hotel, said she could not comment on the complaints.