I am 61, have just got a motability car and am waiting for my log book to come.

The DVLA said they had sent it but I did not get it. I rang them and they said I ought to pay £19 for a replacement but they would let me off and send me another one.

But it still hasn't arrived, so now I have got to pay £19 for yet another one.

I have been in touch with Royal Mail but they are not much help. They can't understand why I get my other mail but not these two log books.

It is hard enough to manage as it is. I do not think it is right that I have to pay again.

-E Calderwood, Brighton