Let me offer the first bouquet of the new year for service to British Gas.

My central heating and boiler system broke down on New Year's Eve. I telephoned the gas company at 8pm and also pointed out as a CHD sufferer it was rather important and urgent it was mended.

The engineer rang my doorbell at 8.40pm. He carried out the necessary repairs, which involved a trip to my loft by ladder.

He finished the repairs and left my home at 9pm, everything okay once more.

Phew - what a magnificent service.

-Don Agar, Dyke Road, Hove