I'm sorry to read V Crane was taken past his or her stop and that Mrs Alexander had been left at the bus stop in London Road (Letters, January 9).

We have treated all bus stops as request stops for many years, as it inconveniences passengers already on the bus if it stops unnecessarily.

We recommend pressing the bell to indicate the next stop is required. Our drivers keep a good look out for passengers' intentions aboard and waiting at bus stops.

Last year, we successfully picked up and set down passengers at bus stops almost 75 million times and, hopefully, nearly all of them were at their correct destination.

E Enfield mentions the price of bus fares but doesn't highlight our popular one-day Saver ticket, which can be purchased in advance for just £2.50 and is still cheaper than a similar ticket at the beginning of the Nineties.

-Roger French, managing director, Brighton & Hove Bus Company