A train operator has said it was pleased with the latest results of a passenger survey.
The autumn National Passenger Survey, published by Passenger Focus, revealed overall customer satisfaction on Southern trains, one of the biggest operators in Sussex, has gone up from 72 per cent to 81 per cent. The national average was 80 per cent.
Satisfaction with overall train cleanliness was 78 per cent, 18 points above the Government target.
Satisfaction with information during journeys was up 15 per cent to 68 per cent. Satisfaction with upkeep and repair of trains was up from 61 per cent last autumn to 77 per cent.
Seventy-six per cent were satisfied with punctuality but only 41 per cent thought they were getting value for money, four points below the national average.
Vince Lucas, Southerns commercial director, said: Keeping the passenger satisfaction figures moving upward is our goal. Last year Southern was fined £12.1 million for late-running and cancelled trains.
Wednesday, February 1, 2006
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