Woman travelling through Gatwick has luggage damaged twice in one year

Woman travelling through Gatwick has luggage damaged twice in one year

Woman travelling through Gatwick has luggage damaged twice in one year

First published in News
Last updated

A holiday maker has had a sour end to two trips this year after finding her luggage had been broken into and damaged upon her return.

Kate Harmond Allan, of Northwood Avenue, Saltdean, was collecting her luggage at Gatwick following a trip for her wedding anniversary but found someone had broken into her suitcase and stolen her iPad mini when she picked up her luggage.

When Mrs Allan returned from another trip on November 15, she found a boot print stamped in the middle of her brand new case which caused the sip to become misaligned.

Mrs Harmond Allan said: “You shouldn’t have to worry when you put it in there as you’ve paid a lot of money for the case to be stowed.

“I think there’s completely the wrong attitude with luggage at airports.

“It does really, really hack me off – you can’t take all your good clothes in your hand luggage.”

After reporting the matter to Sussex Police Mrs Allan was able to obtain a crime number and claim for her stolen belongings through her insurance company.

However, she said she was not able to get a response to her damaged suitcase as nobody seemed to take her complaint seriously.

A spokesman for Gatwick Airport said all airlines employ a handling agent to manage their ground handling and it’s the airline’s handling agent who is responsible for all baggage movements.

“There are three main handling agents at Gatwick – Menzies, Swissport and Servisair,” he added.

“Gatwick expects all handling agents to handle baggage with care and we address any concerns we may have at our daily airport meeting, which all handling agents attend.

“If a passenger finds their luggage is damaged, they must report this to Global Baggage Solutions in our Baggage Reclaim areas.

"This is a clearly marked area where passengers can report the damage and get a Property Irregularity Report (PIR).

"Once the passenger has obtained the PIR they can contact their airline and pursue a claim for any damage.

“If a passenger doesn’t notice until they are home, they need to contact their airline directly to resolve the matter.”

Comments (13)

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6:27am Sat 30 Nov 13

rogerthefish says...

In the real world just try getting the money from the airline, first letter normally binned, second returned with long form to fill in was lost and third not replied to....gave up which is what they want you to do...
In the real world just try getting the money from the airline, first letter normally binned, second returned with long form to fill in was lost and third not replied to....gave up which is what they want you to do... rogerthefish
  • Score: 9

6:55am Sat 30 Nov 13

Ohnotagain ! says...

It is more highly likely that the item was stolen and the damage done at the airport she departed from on her way back to Gatwick.
It is more highly likely that the item was stolen and the damage done at the airport she departed from on her way back to Gatwick. Ohnotagain !
  • Score: 4

7:47am Sat 30 Nov 13

martnin says...

A valuable item like an iPad mini should have been carried in hand luggage.
A valuable item like an iPad mini should have been carried in hand luggage. martnin
  • Score: 27

8:25am Sat 30 Nov 13

mimseycal says...

Don't you just love the way these companies all play 'pass the buck' when it comes to accountability but are 'hands on' when it comes to collecting money for (shoddy) services ;-)
Don't you just love the way these companies all play 'pass the buck' when it comes to accountability but are 'hands on' when it comes to collecting money for (shoddy) services ;-) mimseycal
  • Score: 6

8:30am Sat 30 Nov 13

Maxwell's Ghost says...

I watched a baggage crew member at Barcelona Airport take pushchairs off a flatbed trailer and throw them angrily onto the Tarmac. I would be surprised if any escaped undamaged. He seemed furious about something. We were sat on the plane preparing for takeoff. People got their phones out to film him. He's probably on You Tube somewhere.
I watched a baggage crew member at Barcelona Airport take pushchairs off a flatbed trailer and throw them angrily onto the Tarmac. I would be surprised if any escaped undamaged. He seemed furious about something. We were sat on the plane preparing for takeoff. People got their phones out to film him. He's probably on You Tube somewhere. Maxwell's Ghost
  • Score: 5

8:58am Sat 30 Nov 13

TIMBURRY says...

I travel a lot and never had any problems with damaged or stolen property from my luggage and its a pity the story doesn't mention the airline she travelled with. Why has the Argus put a photo of her holding the folder of where she bought the ticket from?.... Stinks of insurance scam I don't know anyone who leaves iPads or laptops in their luggage when you have 2 hours or more before boarding the plane.
I travel a lot and never had any problems with damaged or stolen property from my luggage and its a pity the story doesn't mention the airline she travelled with. Why has the Argus put a photo of her holding the folder of where she bought the ticket from?.... Stinks of insurance scam I don't know anyone who leaves iPads or laptops in their luggage when you have 2 hours or more before boarding the plane. TIMBURRY
  • Score: 23

9:25am Sat 30 Nov 13

Mr Baxter , London says...

If she can afford to go on holiday twice a year, she can afford to have an i pad nicked
If she can afford to go on holiday twice a year, she can afford to have an i pad nicked Mr Baxter , London
  • Score: -9

3:14pm Sat 30 Nov 13

Roundbill says...

Ah, I love it when Argus Bear comes home from a heavy night and tries to post stories while still off his face.
Just in case he wakes up, sees this and tries to edit the comment in the hope nobody has noticed, I'm going to leave this link here
http://tinyurl.com/n
mrpdbr
so all the Argus readers, and especially "Mrs Harmond Allan (NOT HYPHENATED)", can enjoy it. Have a good weekend everyone :o)
Ah, I love it when Argus Bear comes home from a heavy night and tries to post stories while still off his face. Just in case he wakes up, sees this and tries to edit the comment in the hope nobody has noticed, I'm going to leave this link here http://tinyurl.com/n mrpdbr so all the Argus readers, and especially "Mrs Harmond Allan (NOT HYPHENATED)", can enjoy it. Have a good weekend everyone :o) Roundbill
  • Score: 5

6:33pm Sat 30 Nov 13

angrymonkey says...

if fly with BA they went for the very cheap Swissport at Gatwick and service for a top airline has gone down hill since lost all there old staff . The other year we went with Thomson which use Swissport and got are bag back with big cut down it and had to bin it.
if fly with BA they went for the very cheap Swissport at Gatwick and service for a top airline has gone down hill since lost all there old staff . The other year we went with Thomson which use Swissport and got are bag back with big cut down it and had to bin it. angrymonkey
  • Score: 0

2:52am Sun 1 Dec 13

Roger Francais says...

martnin wrote:
A valuable item like an iPad mini should have been carried in hand luggage.
I`m with you there... the sour faced woman is clearly a simpleton
[quote][p][bold]martnin[/bold] wrote: A valuable item like an iPad mini should have been carried in hand luggage.[/p][/quote]I`m with you there... the sour faced woman is clearly a simpleton Roger Francais
  • Score: 5

11:53am Sun 1 Dec 13

ARMANA says...

My wife's case was badly damaged at Gatwick last year, (Im told) that some baggage handlers deliberately try to damage cases, in some schoolboy game of point scoring, to see how many they can damage, from a particular flight origin, it might be worth looking into by the police....
My wife's case was badly damaged at Gatwick last year, (Im told) that some baggage handlers deliberately try to damage cases, in some schoolboy game of point scoring, to see how many they can damage, from a particular flight origin, it might be worth looking into by the police.... ARMANA
  • Score: 0

10:43pm Sun 1 Dec 13

Somedude12345 says...

She put an iPad in her suitcase??? They automatically target anybody with nice new suitcases better to have some beaten up piece of sxxt that they wouldn't look twice at, never put anything worth serious money in a suitcase I would have though that was airlines 101
She put an iPad in her suitcase??? They automatically target anybody with nice new suitcases better to have some beaten up piece of sxxt that they wouldn't look twice at, never put anything worth serious money in a suitcase I would have though that was airlines 101 Somedude12345
  • Score: 2

1:04pm Mon 2 Dec 13

Roundbill says...

Roundbill wrote:
Ah, I love it when Argus Bear comes home from a heavy night and tries to post stories while still off his face.
Just in case he wakes up, sees this and tries to edit the comment in the hope nobody has noticed, I'm going to leave this link here
http://tinyurl.com/n

mrpdbr
so all the Argus readers, and especially "Mrs Harmond Allan (NOT HYPHENATED)", can enjoy it. Have a good weekend everyone :o)
Well done Argus Bear - I reckon nobody except you, me and Mrs Harmond-Allan- NOT-HYPHENATED noticed your drunken posting. Now, what exactly is the "sip" that became misaligned by a stray boot print?
[quote][p][bold]Roundbill[/bold] wrote: Ah, I love it when Argus Bear comes home from a heavy night and tries to post stories while still off his face. Just in case he wakes up, sees this and tries to edit the comment in the hope nobody has noticed, I'm going to leave this link here http://tinyurl.com/n mrpdbr so all the Argus readers, and especially "Mrs Harmond Allan (NOT HYPHENATED)", can enjoy it. Have a good weekend everyone :o)[/p][/quote]Well done Argus Bear - I reckon nobody except you, me and Mrs Harmond-Allan- NOT-HYPHENATED noticed your drunken posting. Now, what exactly is the "sip" that became misaligned by a stray boot print? Roundbill
  • Score: 0

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