Disabled pensioner trapped in Rustington supermarket for more than an hour

Disabled pensioner trapped in Rustington supermarket for more than an hour

Disabled pensioner trapped in Rustington supermarket for more than an hour

First published in News by , Crime reporter

A disabled pensioner has told how she was trapped in the dark in a supermarket toilet.

Sara Wyness, who has severely restricted mobility and uses a mobility scooter which she calls Hot Bug1, was at the Co-op in Rustington, near Littlehampton, when the lights went off.

Mrs Wyness, a widow, said she was unable to reach the exit and sat crying and screaming in the dark.


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She said it was at least an hour before staff heard her shouts and she was helped out.

Paramedics were then called to check the 76-year-old.

She said: “I am now too scared to go out.

“I was just spending a penny and suddenly it was dark.

“I was so scared. I am elderly and disabled. It was terrifying.

“The lights – they were flashing on and off.”

Weeping as she recounted her ordeal, Mrs Wyness, of East Preston, said: “When the lights went out I didn’t know what to do. I couldn’t do anything.

“I banged and banged on the door with my stick. I was so scared – I was shaking.

“You can hear noises but you cannot get out. I was banging on the wall.

“There should have been an alarm.”

A spokeswoman for The Co-operative Food said: “We can |confirm that a customer became unable to exit a toilet cubicle at our store on Broadmark Lane.

“As soon as our staff became aware of the problem they helped to release the customer and |cared for her until the arrival |of a paramedic, who checked |she was okay before she left the store.

“The toilet cubicles and locks were subsequently checked and were found to be fully functioning.

“We also offer a disabled toilet to customers, which has an emergency cord to alert staff immediately of any problems.”

Comments (5)

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1:33pm Sat 1 Mar 14

Goldenwight says...

ASo, emergency call cord? Or is this woman too stupid to use it> She is certainly too stupid to give way to pedestrians when she comes bargin along the pavement,

That said, I'm sorry that she wasw worriee and confined. I hope that she will learn from this example,
ASo, emergency call cord? Or is this woman too stupid to use it> She is certainly too stupid to give way to pedestrians when she comes bargin along the pavement, That said, I'm sorry that she wasw worriee and confined. I hope that she will learn from this example, Goldenwight
  • Score: 4

1:44pm Sat 1 Mar 14

i luv my dog says...

was she using the disabled toilet or one of the others, if not why not?
was she using the disabled toilet or one of the others, if not why not? i luv my dog
  • Score: 4

6:36pm Sat 1 Mar 14

rolivan says...

It must be one of those Toilets where the Lights are activated by the Door Lock?
It must be one of those Toilets where the Lights are activated by the Door Lock? rolivan
  • Score: 2

7:22pm Sat 1 Mar 14

mimseycal says...

If flashing lights means you become terrified and lose the ability to think then you should not be allowed out on your own. Maybe it is time to start thinking about a full time carer ...
If flashing lights means you become terrified and lose the ability to think then you should not be allowed out on your own. Maybe it is time to start thinking about a full time carer ... mimseycal
  • Score: 5

7:53am Sun 2 Mar 14

Sussex jim says...

HOT BUG1- Wasn't that the "registration" on the mobility scooter that a lady used to make lengthy journeys from Rustington to Worthing on the road,rather than the pavement, to the annoyance of normal traffic that was reported in the Argus a while ago?
However, I do feel that lighting in a toilet available to the public should be left on during business hours. It is not only disabled people who are inconvenienced by communal lighting going off. I would also question the cost saving, as lamp replacement is more frequent and normally involves the costly callout of a technician.
HOT BUG1- Wasn't that the "registration" on the mobility scooter that a lady used to make lengthy journeys from Rustington to Worthing on the road,rather than the pavement, to the annoyance of normal traffic that was reported in the Argus a while ago? However, I do feel that lighting in a toilet available to the public should be left on during business hours. It is not only disabled people who are inconvenienced by communal lighting going off. I would also question the cost saving, as lamp replacement is more frequent and normally involves the costly callout of a technician. Sussex jim
  • Score: 1

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