I got fed-up with being pestered outside several stores to change from my current electricity and gas company to British Gas.

In the end, I gave in.

The gas side of the contract was done quickly but after numerous phone calls, at my expense, I finally wrote to head office and asked for an explanation as to how four electric keys - which had supposedly been sent out but which had not arrived - could go missing and for compensation for inconvenience caused.

I received a letter stating that within ten days of receiving the letter I would have a full explanation.

I received this letter on October 18 and still have not received a full explanation. No wonder people transfer back to their original service.

-Mrs M Woolven, Twineham Close, Whitehawk