There have been a number of letters published recently from apparently disgruntled customers of the Brighton and Hove Bus and Coach Company concerning perceived inadequacies and operational faults.

Should a difficulty arise in the normal course of travelling on the buses or there is genuine cause for complaint, a phone call or letter to the company offices will be dealt with promptly and politely, in my experience, and a considered reply sent by letter if requested.

There have been problems in the Southwick area concerning a service that passes through the area. These were largely due to driver error, I believe, but immediate steps were taken to deal with the matter.

Awards for excellence of service are not awarded lightly. They have to be earned and deserved.

Writing intemperate letters to The Argus is not the only way of drawing attention to a particular problem - or, for that matter, of helping the company to solve it.

-Trevor Bolton, The Green, Southwick