Credit to the staff of Southern Trains for achieving on-time trains.
As a former railwayman of 29 years' service, I know how tough the recent past has been.
Indeed, my career was cut short by the stress of trying to keep customers happy while running a railway held together with string and chewing gum.
Passengers are wrong to complain about paying more for a better service.
Thanks to our political masters, the railway was forced to discount prices through poor performance, itself the result of a lack of investment.
Once prices are discounted for a time, that price becomes the norm in the view of the customer.
Now those who have the least influence in the politically-dictated system, the ticket office staff, will get it in the neck from the "long-suffering" customer.
-Paul Forrest, Portslade
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